What is GRC

When does Front office thanks the guest for giving opportunity to serve and arrange for handling luggage

what are the following duties of a bellboy?

Enlist all room statuses that are inconsistent with housekeeping status and front office status.

describes the guest ledges where all accounts receivable of the registered guest is accounted.

means that there is another party involve financing your hotel's billings such as the credit card company as opposed to the billing accounts.

Involved generating invoices directly to the guest and not through credit card company.

GUEST CYCLE:

It is the stage when the customer is planning to avail an accommodation in the hotel. In the first stage, the customer or the perspective guest enquires about the availability of the desired type of accommodation and its amenities VIA telephone call or an E-mail.

-Customer also tries to find out more information about the hotel by visiting its website. At the hotel end, the front office accounting system captures the guests information such as the; name, age, contact number, probable duration of stay and so on.

GUEST CYCLE:

The front office reception staff receives the guest in the reception. The porters bring in the guest luggage. For the guest with confirmed reservation, the front office clerk hands over a guest registration card (GRC) to the guest and requests the guest to fill in personal information regarding the stay in the hotel.

-The clerk then registers the guest in the database thereby creating a guest record and a guest account along with it. Later, the clerk hands over a welcome kit and keys of the accommodation. After the procedure of registration, the guest now starts occupying the accommodation.

GUEST CYCLE:

During this process, a front office accounting system is responsible for tracking guest charges against his/her purchases from the hotel restaurants, room services, bar, or any outgoing telephone calls made VIA the hotel's communication systems.

-The front office staff is responsible to manage and issue the right keys of the accommodation to the right guests. On the guest's request, the staff also makes agreement for transportation, babysitting, or local touring while the guest is staying in the hotel.

The action of leaving, especially to start a journey

a book listing individuals or organizations alphabetically or thematically with details.

Such as names, address, and Phone numbers

Administrative procedure followed when a guest leaves a hotel at the end of the stay.

a place which draws visitors by providing something of interest or pleasure

Represents the first point of contact with the client of a business, hotel, or doctor's office. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget.

MAINTAIN GUEST INFROMATION DIRECTORY:

-know how the guest information directory is organized. Use labels and tabs to easily browse through the directory.

-know how to attain the information in a computerized system set up.

MAINTAIN GUEST INFROMATION DIRECTORY:

-collect information about latest events, happenings, and place of visits.

-input all these items in the directory

-update contact numbers of restaurants and tourism attraction from time to time.

-a moral or legal obligation

-a responsibility

-a task or action that someone is required to perform

-receiving payment and recording all credit charges in guest folios

-preparing bills at the time of check out and balancing guest account

-handling foreign currency

-Handling guaranteed and non-guaranteed reservation

-Up sell accommodation

-Check in and check out guest arrive and depart after 11:00 PM

-Act as cashier for banquet function

-Performing the duties of manager on duty at night

-Processing all incoming and outgoing calls

-provide paging services for guest and employee

-Personal helper to VIP

-Making reservations for dining in famous restaurant

-Arranging tours, limousine and entertainment ticket.

-Direct and coordinate activities of the Front desk department

-responsible for hiring, training, supervising all front desk

-evaluate the job performance of each front employee

-open the doors of guest vehicles on their arrival in the hotel portico.

-Coordinate with parking attendant for parking guest vehicle in the hotel parking area.

-Assigning rooms and dispensing guest room key

-Greetings and providing information to the guest

-Handling special request

-handling guest luggage at the time of arrival and departure

-Escorting guest to their rooms on arrival

-Locating or guest in a specified area of the hotel.

what are the skills of a receptionist?