WorksheetsPHONE HANDLING CONVERSATION
Total questions: 20
Worksheet time: 24mins
If the connection is cut off (cut-off) when a telephone conversation has not been completed, then the important thing that must be done is
Call back and say sorry
Waiting to be called back
No need to call back
The right sentence to ask the caller to wait is
Wait a minute, please...
Hold the line, please...
We will call you back
Take a look at the following dialog :
Reseptionist : Miss. Ria is not in her office at this moment. Would you like to leave a message?
Linda : Yes, please tell her to call me at number zero - eight - one - one - two - six - eight - five - four - seven - six
What is Linda's phone number
08112685467
08112658476
08112685476
Aryo: “Good morning. This is Aryo calling. May I talk to Mr. Agus, please?”
Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”
It’s all right
Hold the line, please
Wait an hour, please
Sorry to keep you waiting
Mr. Feri: “Hello, this is Feri from the ATP inc. May I talk to Mr. Roger?”
Receptionist: “….... He isn’t available right now.”
Speaking
He isn’t here
I’m sorry
You’ve got a message
Chandra: “Hello, It’s Chandra. Can I help you?”
Bams: “Can I talk to Mr. Budi?”
Chandra: “Sure,.................”
He is in a meeting now
Just a moment, please
Any message?
Call him later
Chandra: “Hello, It’s Chandra. Can I help you?”
Bams: “Can I talk to Mr. Budi?”
Chandra: “Sure,.................”
He is in a meeting now
Just a moment, please
Any message?
Call him later
Receptionist: Good morning.What can I do for you,sir?
Guest : I'd like to talk to the Personnel Manager, please.
Receptionist: ....................?
Guest : Yes. My name is Hendarto.
May I have your number
Could you call him later
Have you made an appointment
May I have your name
What if Mr Smith wants to speak to Tom but he is not there?
I'm afraid he is busy,see you later.
I'm sorry, he is in the restroom, may I have a message?
I'm really sorry, he is not available at the moment, can I take a message?
What will you say if the caller has wrong number?
I am sorry, this is Hospital, please try to dial other number
I am sorry, I am afraid you have wrong number, Sir
Could I have your telephone number, please?
Yes. It's 532-9843.
It's spelled T . . I . . M
No. I'll call later.
I'll call her after lunch.
Would you like to leave a message?
Thank you
Do you know when it'll be over?
it's spelled T . . I . . M
No. I'll call later.
Could you spell your name, please?
It's spelled T . . I . . M
Thank you
Sorry, He isn't
I don't know
If someone leaves you a message on voicemail, you have to _______ it.
read
listen to
text
Peter: "This is Peter speaking. Can I speak to Queenzy, please."
Secretary: "........"
I'm sorry, he was out of the house at that time.
Sure. Wait a minute. I'll take your message
Certainly, hold on a minute, I'll put you through.
Our manager is busy right now. He will have a meeting in half an hour
Receptionist: May I ask who's calling?
Bob Hall: ______
It's me speaking.
My boss says, "Please call me back after 7!"
It means....
the boss says to call him back after 7
the boss said that he called after 7
The boss says not to call him after 7
The boss says if he calls me after 7
Secretary: Would you like to leave a message?
Mr. Yoga: _____
Yes, I'll write it.
Secretary: I'm sorry, but he won't be back to the office until Thursday afternoon.
Jeff: _____
I'll call him Thursday morning.
I'll call him back later.
When receiving a phone number, what should you do to ensure you have it correctly?
Listen carefully, repeat the number back, and double-check for mistakes.
Write it down immediately without repeating it back.
Assume you heard it correctly and move on.
Ask the person to speak louder and faster.
