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WorksheetsCommunication Skills
Total questions: 15
Worksheet time: 23mins
Your body language tell people in from of you
nothing important
your thoughts and feelings
your level of education
none of the above
The message you send through you body language depends on what is occurring with your
posture and gestures
eyes
facial expressions
all of the above
It is estimated that about __________ of the way we communicate to one another is through our body language.
10%
20%
30%
60%
Without saying any words, show me you are having a very exciting day!
Match the following Listening Skills
avoid distractions and keep eye contact with the speaker
pay attention
have an open mind, open to new ideas and prospective, do not be critical of the speaker
withhold judgement
restate key points; this confirms you were listening
summarize
ask questions, helps get a better understanding of what is being said
clarify
if miscommunication occurs with body language, there may be
misunderstanding
you may get the wrong information
you may fail to learn something important
all of the above
What are the parts of effective communication?
What are the 4 styles of communication
reflect, clarify, summarize, share
passive, aggressive, passive aggressive, assertive
pitch, volume, speed, emphasis
non-verbal, verbal, body language, speaking
Communication with your body using gestures, facial expressions, eye contact and posture.
verbal communication
non-verbal communication
miscommunication
body language
failure to communicate correctly or not being able to express ideas or thoughts correctly
(a)
The position in which someone holds their body when standing or sitting.
(a)
Is a process in which information is sent and received between people
miscommunication
non-verbal
communication
facial expression
Expressions using your face; it is a way of communication
(a)
In order for effective communication to occur between two people
only spoken words can be used
a clear message must be sent and then properly received and understood
only body language can be used
all of the above
What is the most effective style of communication
(a)
