WorksheetsReview #5
Total questions: 18
Worksheet time: 52mins
What discount or discounts are available according to this screenshot?
30% Savings
STANDARD
30% savings NRD
None of the above
Lisa's cousin, Amanda Rodriguezd has sailed before, but she does not have his Crown & Anchor number. Her birthday is in September 5th , though she doesn't have her exact address.
Can you assist Lisa with the Crown & Anchor number for her cousin?
No, there is not enough information to be able to verify Scott's Crown & Anchor account.
Yes, Amanda Rodriguez' Crown & Anchor number is 308253713.
Yes, Amanda Rodriguez' Crown & Anchor number is 308952951.
Yes, Amanda Rodriguez' Crown & Anchor number is
334497767.
It's okay if a guest doesn't have all names available when they book an Ultra Spacious stateroom. We can use a TBA as a temporary placeholder to secure the stateroom.
False
True
Gaby is bringing her daughter and two of her daughter's best friends, to celebrate her 13th birthday. Which berthing arrangement will work within the minor policy requirements?
There are no acceptable room arrangements, because of the unrelated to related minor ratio.
Two rooms: Mother in one room, daughter and both friends in the adjoining room.
Two rooms: Mother and friend in one room, daughter and friend in the adjoining room.
One room: All guests share the same stateroom.
All of the following are parts of an effective transition EXCEPT
Ask
Bridge
Acknowledge
Benefit
Select the two types of guarantee staterooms.
Optional
Promotional
Super Category
Category
Guest Daniel has advised was booked in an XB guarantee; therefore, he will be berthed in the ____ category available at the time the booking is assigned a stateroom.
highest suite
Lowest balcony
highest balcony
any stateroom
Using the image, select the promotion that is available for this sailing.
Standar Z crew
Brochure
30% Savings
BOGO60
Hi this is Pamela and my booking number is 343146. I think it might be cancelled? Can you confirm why it was cancelled? I paid the deposit!
Using the image below, select the appropriate response:
Hi Pamela, the booking was cancelled due to returned payment. Please contact your financial institution for a resolution.
Hi Pamela, looks like it was cancelled due to fraud last week Wednesday. You should contact your financial institution.
Hi Pamela, looks like it was cancelled due to fraud but if you want, I can contact our Resolutions team and see if they can reinstate it.
Hi Pamela, unfortunately it was cancelled due to fraudulent activity. I'm sorry but I cannot tell you any additional information. You should contact your financial institution.
In the cabin availability. What does this mean ?
Unobstructed
Obstructed view, most recommended
Obstructed view
Unobstructed view, most recommended
In the cabin availability. What does this mean ?
Unobstructed view
Obstructed view, most recommended
Obstructed view
Unobstructed view, most recommended
In the cabin availability. What does this mean ?
Unobstructed view
Obstructed view, most recommended
Obstructed view
Unobstructed view, most recommended
A (a) booking is a booking where the last name is not given when the booking is created.
Which of the following is NOT a promotional qualifier?
CAS
Citizenship
State
Age
The ___
Policy discourages domestic booking offices from making reservations for guests who reside outside the U.S. and Canada.
Cross Border Booking
Domestic Bookings
USA and Canada Bookings
General Booking
Luis is making a payment on his reservation.
Select the appropriate steps you would take to process the payment.
Mark has to send a check to our main offices
Direct Luis to make the payment through royalcaribbean.com and notate the booking system.
Enter full credit card details in the appropriate fields in the credit card payment screen in the reservation system.
Type the CC details on your notepad, after reconfirming with the guest, paste the information in the reservation system.
Jen is Kalisia's middle name. Select the option below that shows the correct way of entering Kalisia Jen Vincent's name into our reservation system.
1
2
3
4
Jonathan would like a quote and he only wants refundable promotions.
What action(s) would you take in the reservation system to view the correct promotions for Jonathan?
We do not offer refundable promotions
Click the drop down button next to Price and choose a refundable promotion
Change the Include NRP field from Y to N
Select a different ship and or sail date.
