WorksheetsFront Office Department
Total questions: 10
Worksheet time: 5mins
What does the front office department mean?
The front office department is a a person responsible for controlling or administering all or part of a company or similar organization.
The front office department is a language having certain rights to be used in defined situations. These rights can be created in written form or by historic usage.
The front office department is a word (other than a pronoun) used to identify any of a class of people, places, or things (common noun), or to name a particular one of these (proper noun).
The front office department is one of the many departments of the hotel business that directly interacts with the customers when they first arrive at the hotel. The staff of this department is very visible to the guests.
What is the front office’s responsibility?
Providing the hotel service information and tour
information.
When a guest needs help, you must ignore them.
If a guest needs a wake-up call, we should not wake up the guest because the guest will not get enough rest.
What is the quality that the room reservation clerk should have?
Arms drooping, neck drooping, walking twisted, hair always messy, body odor.
have a beautiful smile There is no need to be good at domestic and foreign languages. The tone should be aggressive.
a pleasant smile, good command of spoken and written English language or other foreign languages, voice tones should be pleasant, can show that he or she sincerely wants to help, well informed about all hotel information or etc.
Who is helping you to grab your luggage?
bell boy
bell holding
bell lug (luggage)
What is FO standing for?
Front Of Manager.
Front Office Manager.
Front Officers.
Front of Hotel
How does the nature of receptionist interact with their customers?
When conversing with guests, not making eye contact and making irritated glances
When talking with guests, use a harsh tone.
Interact with people face-to-face.
What are the following titles of the receptionist?
Front desk executive
Fresh produce department
Patient department
What is the operator responsible for?
handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds.
They sit in the front office or
the waiting area and are often the first person that guests meet when they visit the office.
Answering the telephone within four ring times with a pleasant voice and tone
What are the process functions of the receptionist should be?
Call the guest's name and explain the coupons.
Hotels such as commercial hotels are to organize the receptionist to service.
Answering the telephone within four ring times with a pleasant voice and tone
Connecting the line to the wanted person within 30 seconds.
Give some examples from asking the information from customers’ useful expressions.
Have you eaten breakfast yet?
Do you have a letter or telex confirming the reservation?
Do you have plans to go anywhere? Can I go with you?
