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WorksheetsChapter 7: Risk, Reputation, & Crisis Review (1)
Total questions: 10
Worksheet time: 5mins
Susan is very concerned about a recent trend by hackers to disrupt social media. Users are being tricked into visiting fake sites and clicking a LIKE button where malware exists. What could be the name of this type of cybercrime?
Like or comment jacking
Shortened URLS
Manual Sharing
Julia is the manager of the social media team. She is holding a morning meeting with the team to review the social media crisis from the last six months and how to improve. What would be a good outcome for this meeting?
Promotions for the team members who really stepped up during the crises
Name of the employees to hold accountable for each social media crisis
Assurance that the team was not responsible for any crisis, and they should not change anything
A list of ways the company can improve its communication and marketing
Sara is concerned with some EMPLOYEES posts on social media during the last month and worries the posts might go against their ETHICAL code of conduct. She plans to email all employees with the company social media guidelines. What is she referring to?
Operational Guidelines
Ethical Guidelines
Security Policies
Corporate Policies
The social media team is planning a response to a social media crisis. A negative comment went viral and caught the attention of news channels who then reported on it. What is an important step for the team to take in this situation?
Press charges against the news channel over reports that hurt the company's reputation
Turn off all commenting on all social media platforms
Take all social media platforms offline to reduce visibility to the problem
Keep the lines of communication with customers, followers, and news channels open while addressing the negative comment
Leo is the manager of the social media team. He has been asked to create an executive report on the risks of social media. Which of the following is the largest risk that he should be sure to cover in his report?
Cybercrime
Reputation Damage
Legal Issues
Financial Loss
Molly moderates the social media for the company and she has been seeing a pattern of personal and financial questions being asked in comment replies. What type of social engineering attack is Molly concerned about?
Phishing
Engineering
Spoofing
Malware
The social media team looks for new risks on the company's social media platforms often. What is next stage in the risk analysis plan once a new risk is found?
Assess & Evaluate
Manage & Mitigate
Monitor & Revise
Detect & Destroy
Corporate Identity Theft can take place when someone sets up a fake social media page or hacks into or hijacks the company's social media account. Another name for this is...?
Brandjacking
Corporate hijacking
Social Proofing
None of the options
Leo is a social media risk analyst. He MONITORS the social media risks for the company daily. He is responsible for notifying the manager when control efforts are not working right. What stage of the risk assessment analysis is this?
Assess & Evaluate
Manage & Mitigate
Test & Implement
Monitor & Revise
How often should social media policies be updated and why?
Once a year because that is more than enough
They do not need to be changed once made
Twice a year because social media is constantly changing
As much as possible because you are not sure
