The total cost of acquiring a new customer.

Activities or strategies employed by a business to retain existing customers.

A local agency with information on participating local businesses.

Statistical data that refers to particular groups within a population.

A method used to get a product from the manufacturer to the end-users.

An individual hired by a company and compensated for their work.

An individual who aspires to start and run a successful business.

Non-cash compensations offered to employees in place of or in addition to a lower salary.

Standards of professional conduct professionals should uphold.

Costs a business has that remain the same no matter the volume of production.

Thinking about and planning for the future.

The person that developed or created a company or organization.

A business that takes its name and characteristics from an existing business chain.

The characteristic of being able to tackle goals with courage and perseverance.

Believing that one can accomplish anything with hard work.

A payment amount provided to employees for the number of hours they worked.

A financial statement that details a business's revenue and expenses for a given period.

A characteristic in which an individual acts to turn ideas into action.

A new idea, product, or method.