WorksheetsFEBRUARY QUIZ
Total questions: 20
Worksheet time: 11mins
Misuse of sick leave (1st offense) can lead to:
FN1
W1
FN2
NONE OF THE ABOVE
AS PER THE GROOMING STANDARDS, MALE CSO IS ALLOWED TO WEAR TWO RINGS.
TRUE OR FALSE
TRUE
FALSE
What is the email to be use for card replacement concerns?
(a)
KPI STANDS FOR "KEY PERFORMANCE INPUT"
TRUE OR FALSE
TRUE
FALSE
Pull and Bear collaborated with what brand?
Wrangler
Levi's
Guess
Lee
WHAT IS THE 2ND PROTOCOL IN CS MANUAL?
COMPLAINTS AND FOLLOW UP
GENERAL CUSTOMER SERVICE
CUSTOMER INTERACTION
BILLING
AS PER CX STANDARDS, ENGAGE CUSTOMERS IN “HAPPY CONVERSATIONS” WHEN APPROPRIATE IS PART OF:
EFFORTLESS EXPERIENCE
UNFORGETTABLE EXPERIENCE
SENSORIAL EXPERIENCE
Guess is located on?
Level 1 between MAC and Centrepoint
Level 1 Between MAC and H&M
Level 1 Between Giordano and The Body Shop
Level 1 Between MAC and Daiso
Exceeding break schedule for the 2nd time leads to?
FN2
W2
W1
FN1
In Work habits, what category is Demonstrates ability to modify behavioral style and approach to goal?
Adaptability
Teamwork
Decision Making
Problem solving
How many extra bonus points can a customer earn from Fab SHARE If spend in shopping malls and Vox Cinema.
15
8
10
6.5
Pull and Bear is located on?
Level 1 next to Calliope
Level 1 next to Paul Restaurant
Level 1 next to Bershka
Level 1 next to Sun and Sand Sports
Guess is under Fashion Unisex and Kids?
TRUE OR FALSE
TRUE
FALSE
ALWAYS PROMOTE SHARE OR/AND ACTIVE CAMPAIGN, ENCOURAGE CUSTOMERS TO TRY NEW EXPERIENCES.
SENSORIAL
EFFORTLESS
UNFORGETTABLE
What is the signature line of Guess?
Brand with Triangle logo Guess
Brand with Triangle logo and “?”
Marciano by Guess
Marciano by GJ
For SHARE signature credit card, up to how many percentages is the cashback?
7.5
6.5
8
NONE OF THE ABOVE
Lego is available on which store?
BORDERS
PLAY & DREAM
BRANDS FOR LESS
ALL OF THE ABOVE
In CX Standards, what category is Speaking in customer's language if you know it.
Sensorial experience
Unforgetabble experience
Effortless experience
Brand grooming
Guess belongs to which rewards program?
SHARE REWARDS
BLUE REWARDS
MUSE
CLUB APPAREL
Pull and Bear belongs to which Company?
GMG
APPAREL
ALSHAYA
AZADEA
