WorksheetsConflict Management
Total questions: 10
Worksheet time: 5mins
In Fisher and Ury's approach to conflict resolution, what is the focus of Principle One?
Identifying the personalities involved in the conflict.
Addressing both problem factors and people factors.
Exploring interests behind positions.
Brainstorming creative solutions.
Which of the following is NOT a common cause of relational conflict?
Issue of self-esteem.
Issue of control.
Issue of affiliation.
Issue of procedural conflict.
According to Fisher and Ury, what does "principled negotiation" entail?
Focusing on interests rather than positions.
Brainstorming and searching for creative solutions.
Using objective criteria in conflict resolution.
A straightforward, step-by-step method for negotiating conflicts.
In Principle Four of conflict resolution, "Insist on Using Objective Criteria," which of the following is NOT a factor considered as part of objective criteria?
Precedent: how the issue has been resolved previously.
Professional standards: determining if there are rules or standards for behavior.
Moral standards: resolving conflicts based on ethical considerations.
Tradition: established practices or customs.
Which level of conflict involves struggles between people who differ on issues such as policies and procedures?
Conflict regarding beliefs and values.
Conflict regarding goals.
Relational conflict.
Relational conflict.
What is the conflict management style where one party tries to end the conflict by giving in to the wishes of others?
Avoidance
Competition
Collaboration
Accommodation
Which conflict management style attempts to resolve a conflict by finding a middle ground, considered a lose-lose strategy?
Collaboration
Competition
Compromise
Avoidance
Which conflict management style attempts to ignore the disagreement altogether but is useful when people need time to cool off and think about the issue?
Accommodation
Competition
Collaboration
Avoidance
What is the Communication Approach that helps participants define the nature of the conflict and clarify their positions?
Differentiation
Face Saving
Fractionation
Collaboration
Which communication approach is the process of breaking down large conflicts into smaller, more manageable pieces?
Differentiation
Face Saving
Fractionation
Collaboration
