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PM2 Communication Intro

Total questions: 20

Worksheet time: 15mins

Name
Class
Date
1.

Match the following

a)

Communication Method

1.

Email

b)

Communication Style

2.

Official Letter

c)

Communication Type

3.

Project Updates

2.

Match the following

a)

Communication Method

1.

face-to-face meeting

b)

Communication Style

2.

informal and spontaneous

c)

Communication Type

3.

content or purpose

3.

Match the following

a)

Communication Method

1.

phone calls

b)

Communication Style

2.

open

c)

Communication Type

3.

to Whom

4.

Which element causes problems in effective communication?

a)

Message Channel

b)

Decoder

c)

Feedback

d)

Noise

5.

Which element means the choice of communication method ?

a)

Message Channel

b)

Decoder

c)

Feedback

d)

Noise

6.

Which element is a device used to make a message readable to the receiver?

a)

Message Channel

b)

Decoder

c)

Feedback

d)

Noise

7.

If a project team asks to have communication published in a weekly newsletter hosted on the company's website, which method of communication are they asking for?

a)

Push

b)

Pull

c)

Interactive

d)

Feedback

8.

If a project team asks to have communication published in an emailed newsletter once a week, which method of communication are they asking for?

a)

Push

b)

Pull

c)

Interactive

d)

Feedback

9.

If a project team asks to have communication right after the daily scrum meeting, which method of communication are they asking for?

a)

Push

b)

Pull

c)

Interactive

d)

Feedback

10.

The prom scrum master needs to conduct peer reviews with team members and product sponsors as part of closing the project. Which communication should he/she use?

a)

Pull

b)

Push

c)

Feedback

d)

Interactive

11.

The prom scrum master needs a one-to-many type of announcement, which communication should he/she use?

a)

Pull

b)

Push

c)

Feedback

d)

Interactive

12.

The prom scrum master needs to get updates from a central location to communicate, which communication should he/she use?

a)

Pull

b)

Push

c)

Feedback

d)

Interactive

13.

What is a point of emphasis for communication in situations such as brainstorming meetings?

a)

Push

b)

Feedback

c)

Pull

d)

Interactive

14.

If a sponsor of the hall tv is not focused on hearing the project update by the team, what type of listening is taking place?

a)

Offensive Listening

b)

Active Listening

c)

Information Gaterhing

d)

Cynical Listening

15.

If a product team is updating the sponsor on the prom decorations status, and the sponsor validates what the scrum master is saying, what type of listening is happening?

a)

Offensive Listening

b)

Active Listening

c)

Information Gaterhing

d)

Cynical Listening

16.

If a product team is updating the sponsor on the prom decorations status, and the sponsor nods her head but is not listening, what is this?

a)

Offensive Listening

b)

Active Listening

c)

Information Gaterhing

d)

Cynical Listening

17.

Match the type of communication being described.

a)

Push

1.

A project team receives a weekly status

b)

Pull

2.

The team checks a blog for updates

c)

Interactive

3.

A scrum master conducts a peer review

18.

If the team includes designers from various countries who speak several languages, what is the process of interpreting communications between the stakeholders regardless of language so all can understand?

a)

Feedback

b)

Encoding

c)

Decoding

d)

Noise

19.

If the team includes designers from various countries who speak several languages and the project manager sends the emails in multiple languages so everyone can understand, what is the project manager doing?

a)

Feedback

b)

Encoding

c)

Decoding

d)

Noise

20.

Match the following phrase to a definition

a)

Information Gathering

1.

A receiver is focused on other things

b)

Offensive Listening

2.

A receiver is not focused on the sender

c)

Active Listening

3.

A receiver validates the sender

d)

Cynical Listening

4.

A receiver placates without listening