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WorksheetsReceiving calls
Total questions: 35
Worksheet time: 23mins
Please, don't ....................................... to me during the meeting.
hang up
ask for permission
put you on hold
create a positive impression
transfer calls
Shall I ....................................... or take a message?
hang up
ask for permission
put you on hold
create a positive impression
didn't quite catch that
It's important to ....................................... when talking to people on the phone.
hang up
ask for permission
put you on hold
create a positive impression
didn't quite catch that
I'm sorry, I ....................................... . Could you repeat it?
hang up
ask for permission
put you on hold
create a positive impression
didn't quite catch that
Wait! Don't ....................................... yet. There's something I need to tell you.
hang up
ask for permission
put you on hold
create a positive impression
didn't quite catch that
You must ....................................... to use this equipment.
hang up
ask for permission
put you on hold
create a positive impression
didn't quite catch that
This is very urgent.
You must do it now.
You can do it later.
The line is busy.
I'm putting you through.
I'm putting you on hold.
Mrs. Dixon is out of the office right now.
I'll introduce you to her.
Would you like to leave a message?
Nicole always behaves professionally.
She's an excellent marketing director.
She has got a lot to learn.
I'd like to leave a message for Mr Brown.
OK. Should I put you on hold?
Certainly. Who's calling, please?
You can call him directly...
... if you have his extension number.
... when you give a presentation.
... when you act professionally.
... eating at your desk.
... after the first ring.
Please avoid...
... if you have his extension number.
... when you give a presentation.
... when you act professionally.
... eating at your desk.
... after the first ring.
I answered the phone...
... if you have his extension number.
... when you give a presentation.
... when you act professionally.
... eating at your desk.
... after the first ring.
You must speak clearly...
... if you have his extension number.
... when you give a presentation.
... when you act professionally.
... eating at your desk.
... after the first ring.
You create a positive impression...
... if you have his extension number.
... when you give a presentation.
... when you act professionally.
... eating at your desk.
... after the first ring.
Relating to, about.
r (a)
Talk about something with other people.
d (a)
Not free to do something or meet someone.
u (a)
A request asking a company to supply products.
o (a)
Happening now.
c (a)
Extremely important.
c (a)
Say something while other person is speaking.
i (a)
Something that must be done before other things.
p (a)
A: I'm sorry, but Mr Hunter is ................................ unavailable.
B: Could you tell him to call me back ................................ ?
get back to you
currently
essential
out of town
as soon as possible
A: Mrs Bradley is ................................ this week.
B: Is there a number I can ................................ her?
get back to you
currently
essential
out of town
reach
A: Can you ................................ this contract today?
B: Certainly. I'll do it this afternoon and give it back to you with my ................................ .
get back to you
go over
essential
comments
reach
A: It's................................ that I speak to Mr Owen about this problem.
B: OK. I'll tell him to ................................ immediately.
get back to you
go over
essential
comments
reach
I'm sorry, the line ............................... . What did you want to ask me?
got cut off
handles
missed a call
no reply
specify
There was ..............................., so I'll try to reach him later.
on another line
handles
missed a call
no reply
specify
The Senior Administrative Assistant ............................... problems efficiently.
on another line
handles
missed a call
let me know
specify
Ms Parker is ............................... . She'll get back to you.
on another line
handles
missed a call
let me know
specify
Can you ............................... when the shipment arrives?
on another line
handles
missed a call
let me know
specify
They didn't ............................... the details of that order.
on another line
handles
missed a call
let me know
specify
You ............................... while you were out of the room.
on another line
handles
missed a call
let me know
specify
