WorksheetsTicketing refresher
Total questions: 7
Worksheet time: 4mins
Where can we find the tickets? (Select all the correct options)
Cx page
Appt page
Sales order
All options are correct
What information should we include on an Inicial Ticket Note? (Select all valid options)
The reason why the ticket is being submitted
Any instruction needed after the ticket is answered
Customer temp
Any information needed for the ticket to be completed
If a customer is calling you because they did not receive the comp gift on the order, why should you never forget to include on the ticket?
The name of the gift
The SKU number of the comp gift
The shipping address for the comp gift
The reason why the cx did not receive it
What is the timeframe for a ticket to be resolved?
24 hours
24 to 48 hours
48 hours
As soon as possible
A cx called because they forgot to mention an important piece of information about a ticket that has been just submitted, what should you do?
Add a ticket note and change the status to In Progress
Only add the ticket note
No need to do anything on the ticket just leave SO Imporant Notes
Leave the notes on the cx page
If you are creating a ticket for an expedite request what of the following is a correct Ticket Description?
Request
EXP 02/27/2024
Exp
Expedite Request
A cx is calling you because they want to know if their order will be able to be expedited, you found a ticket for this request but there is no update yet, should you noted the ticket?
Yes
No
