NEW
Font size
WorksheetsFun Quiz - PGM Workshop
Total questions: 12
Worksheet time: 6mins
When was HPE founded?
November 1st, 2015
July 2, 1939
Jan 1st, 2016
November 1st, 1939
Where is located the HPE HQ?
San Jose, CA - USA
Sofia - Bulgaria
Houston, TX - USA
London - UK
Why are services important to HPE ?
Increase Gross Margin
Enhance customer experience & loyalty
Drive a secured, predictable revenue stream
All of the them
What are the 3 reactive service levels in HPE Tech Care Service?
Bronze, Silver & Gold
Break fix, Digital & Proactive
Silver, Platinum & Gold
Basic, Essential & Critical
The HPE Complete Care Service is available to:
Enterprise customers only
HPC/AI customers
Customers looking for break & fix solutions for their product
Customers looking for a bespoke service with personalized and proactive service for their IT environment
HPE Managed Services is:
Selected out tasking of customer IT activities to be managed by HPE
Break & fix reactive activities on the customer environment
Aligning proactive services resources to a customer
Assigning a focal delivery support to attend and advocate for the customer
How does HPE compete to win?
Leverage capabilities, expertise, technology, and people as one solution to attend customer needs through value-outcomes from edge to cloud
Providing appropriate contractual clauses in accordance with customer requirements
Outsourcing support services to a single vendor or partner
By being a cloud only service provider
The HPE Support Center is:
A portal to log & track support calls
A SLA tracking platform for break & fix calls
A digital customer & partner engagement experience platform
A digital based forum to respond technical questions
What are our current route to market?
Through vendors
Direct from HPE
Indirect through Channel Partners
Direct from HPE and indirect through Channel partners
Who we are as a company....
HPE is an OEM company
HPE is the edge-to-cloud company
HPE is the cloud company
HPE is a service company
How HPE lead....
Engage
Empower
Evolve
Execute
Through leading the way
Culture
Values
Through Sustainability
What is our DNA?
Customer first
Innovate always
Customer first, partner, innovate and act
Drive our culture and values
