WorksheetsCAI QA
Total questions: 10
Worksheet time: 5mins
Which is the return and refund time frame?
Your return can be processed in 10 to 14 Business days at the latest. You'll receive an email confirmation and see the credit within 3 to 5 business days online, depending on your card company, or within 2 paper billing statements.
You need to wait 10-14 business days to arrive to us and be processed, and then 3-5 business days or two paper billing statements in order to see your money in your bank account
You need to wait 10-14 business days to arrive to us and be processed, and then 3-5 business days to see your money in your bank account
NPR verbiage for LOST or STOLEN
Before offering the Stolen NPR option for a delivered not received package must ask the customer if they have checked around and then educate on the NPR process
For the Stolen/lost Package NPR's you must explain what to do if the package shows up ONLY
Before offering the NPR option for a delivered not received package must ask the customer if they have checked around and then educate on the NPR process and you must explain what to do if the package shows up
Can we offer extended return policy after the day 60?
YES
NO
How many days does the store holds an item?
5 calendar days
5 business days
Up to 3 days
Depending on customer selection
Can we reroute ship to store order?
YES
NO
If the customer contacts and the question does not align to any of our topic, what topic do we use?
OTHER
FEEDBACK
WEBSITE ISSUE OR QUESTION
PRANK/NO ANSWER
What topic do we use for an unable to reroute?
Change my order
Charge inquiry
Charge dispute
Can we adjust the price for same item different color?
Only for service failure with approval
Only for service failure without approval
Actually we can not
Only with CCL approval as an exception
What NPR should we ask the customer to contact us back if the package is located?
Stolen, damage, ILOP
Wrong item, ILOP, Unable to reroute
Returned to the dropship, Lost package, Stolen
Stolen, ILOP, Lost package
Can we provide a customer an specific date for the resolution email?
YES
NO
