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ACOD Team Effectiveness and Relationships

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Adjusting your ____________________ for the practice's cultural environment suggests you are aware of all the different cultural diversities of you customers.

a)

Interpersonal style

b)

Presentation style

c)

work ethics

d)

communication style

2.

Having trust from those around you, suggests that you are  competent in what you do, you display _________________ as seen by other staff members.

a)

timely reactions

b)

competent performance

c)

rational performance

d)

excellent product knowledge

3.

Integrity means that you are ___________________ with others you deal with when seeking and gathering information.

a)

assertive

b)

collaborative

c)

honest

d)

reflective

4.

There are many benefits from networking, which one (1) of the following would NOT be considered as a benefit:

a)

reduced interpersonal relationship issues

b)

increase levels of quality customer service

c)

broader understanding of interpersonal relationships

d)

increased time needed for communication tasks


5.

A performance review will make comparisons between what was the original situation with what is currently happening. This will provide the necessary _____________ to those conducting the review.

a)

solutions

b)

documentation

c)

targets

d)

feedback

6.

When a workplace environment is conducive to changes it leads to successful development and completion of work plans. It also engages individuals to incorporate ________________ as part of their team role.

a)

skills and knowledge

b)

authority

c)

role plays

d)

innovation


7.

Leaders have the ability to influence, inspire and support others to be and perform to the best they can, meeting expected outcomes. Leadership is about _______________ that is, what a leader can do to help inspire others.

a)

individualism 

b)

authority

c)

people

d)

aspirations

8.

When actively encouraging team members to participate and take responsibility for team activities there are several steps that may be undertaken, which is NOT one of these steps?

a)

provide feedback

b)

identify opportunities and threats

c)


ensure adequate resources

d)

talk to the individuals concerned

9.

Maintaining a culture of open communication where employers are encouraged to share their ideas and concerns, both positive and negative, gives employees the sense that they are;

a)

empowered

b)

responsible 

c)

valued

d)

none of these

10.

Providing feedback to team members encourages and enhances their efforts and contributions to the overall team. Feedback is more effective when it is:

a)

nice

b)

delivered

c)

specific

d)

specific and timely