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WorksheetsHMPE2 Module 2 Quiz
Total questions: 20
Worksheet time: 16mins
Which of the following is/are the source/s of reservation?
1. Credit Cards
2. Voucher
3. Telephone
4. Email
5. Chain referral
3, 4, & 5
2, 4, & 5
1, 3, & 5
1, 2, & 5
When there are changes in the reservations already confirmed, the front office staff shall?
File the new reservation card under the new ETA.
Mark the reservation card with the new information.
Enter the guest’s name, new arrival date, and amounts of room.
ALL OF THE ABOVE.
Which of the following is NOT an example of ‘during stay request’?
Issuance of room key
Extension of stay
Room change
Upgrades
What do you call to that agreement between the company and the establishment that allows certain staff to charge back the costs and expenses to the company?
Personal charge
Travel agent charge
Advance charge
Company charge
Which of the following statement is NOT TRUE about the process of “RESERVATION”?
Reservation is the process of booking rooms before the arrival of the guests to ensure their availability at the time the guests check in.
Reservation insures that the hotel will hold a room until a specific time of guest’s scheduled arrival date.
Reservation is a booking for some time in the future.
Reservation involves matching a guest’s precise request for a room at a price with room availability, recording such requests and confirming the reservation.
What software is used by hotels that maintains current room status information, assists in assigning rooms, and rates during registration?
Reservations software.
Rooms management software
Guest accounting software
Computerized guest software
Mr. Grey asked the reservation staff: “What exactly is the cancellation policy if it says 6:00 p.m.? Does that mean I only have until 6:00 pm to check in?”
What will be your response to Mr. Go’s query about the 6:00 p.m. policy?
“No, you only have until that time to cancel your reservation”.
“Definitely, no. You can cancel your reservation anytime you want, sir”.
“Yes, that is correct. You only have until 6:00 p.m. to check in unless otherwise pre-advised of late arrival.”.
“Exactly, sir. You only have 6:00 p.m. day of arrival to cancel your reservation”.
What do you think will happen to Mr. Grey’s guaranteed reservation if he will arrive after 6:00 p.m.?
The hotel will call Mr. Go before 6:00 p.m. to ensure the reservation.
The hotel will charge Mr. Go for late arrival.
The hotel will add Mr. Go’s room to the list of available rooms.
The hotel will hold a room for Mr. Go’s reservation.
How will you handle cash at the front desk?
1.Process travelers’ check
2.Process other billing settlement.
3.Process credit cards or debit cards.
4.Accept and count cash in front of the customer.
5.Process payment through accepted foreign currency.
4, 1, 3, 5 & 2
4, 3, 5, 1 & 2
4, 5, 3, 1 & 2
4, 3, 1, 5 & 2
Handling guest arrivals, departures, handling guest luggage, and responding to guest requests are some of the tasks of a concierge. Which of the following is NOT a service offered by concierge?
Mail services
Luggage services
Transportation services
Room services
What is the correct sequence of steps in welcoming and registering the guest?
1. Confirm reservation details with guest.
2. Follow correct accounting procedures.
3. Issue room key/cards to guests.
4. Register guests with or without reservations.
5. Welcome guests warmly and courteously.
5, 1, 4, 2, & 3
5, 2, 1, 4, & 3
5, 4, 2, 1, & 3
5, 2, 4, 1, & 3
What greeting would you likely use when a new guest arrives your establishment?
“Hi Sir, welcome to CHMT hotel. I’m Daniel. How can I help you?”
“Good morning! I’m Daewon. How can I help you?”
“Good morning, sir. Welcome to CHMT Hotel. How can I help you?”
“Welcome to CHMT Hotel. How can I help you?”
What is the task of the concierge?
Provide help and give information to the guests.
Make restaurant reservations.
Book a taxi, arrange spa or club services.
All of the above.
What is the first thing you will do if a guest has requested for room change?
Put the guest into a better room.
Process guest charges.
Check the room availability.
Check the reason for room change.
What is the next step after completing a report or record?
a. Check the report and file it.
b. Forward the report to the appropriate person or department.
Check the report and file it.
Both A and B.
Neither A and B.
Forward the report to the appropriate person or department.
How will you process internal financial transactions?
1.Double check transactions.
2.Verify and reconcile room rates and room status.
3.Identify and reconcile financial and system discrepancies.
4.Suggests internal financial system and control for improvements in the property’ operation.
1, 3, 4 & 2
1, 2, 4 & 3
1, 2, 3 & 4
1, 3, 2 & 4
How will you prepare a guest folio?
1.Check unposted or late charges with other departments.
2.Present guest folio to the guest.
3.Print guest folio.
3, 1 & 2
1, 2 and 3
3, 2 & 1
1, 3 and 2
What do you call to the process of identifying and rectifying discrepancies which may relate to incorrect posting, errors in guest folios, computer errors and errors in source documentation?
None of the above.
Reservation
Night auditing
Evaluation of financial activities
What do you call to that document issued after a payment has been made?
Receipt
Reports
Vouchers
Guest Folio
Situation: Guest name does not match to the room given.
How will you resolve the situation, as a night auditor?
Check any room changes at the front office or reception desk.
Call your immediate supervisor and ask for assistance.
Report the said issue to the housekeeping department.
Transfer the guest to the correct room.
