Font size
WorksheetsHuman Resources Management 1
Total questions: 63
Worksheet time: 32mins
The methods or steps used to effectively develop and apply HR policies. What is it?
HR equipment
HR procedures
HR policies
HR department
FLSA stands for:
A. Fair Labor Standards Act
B. The United States Fair Labor Standards Act
C. The United States Foundation Labor Standards Act
D. Foundation Labor Standards Act
What kind of organization? An organization of employees who act together to protect and promote their interests:
A. Human resources department
B. Labor-intensive
C. Executive committee
D. Employee union
Staff members in the organization who direct the work of entry-level personnel. Who are they?
A. Supervisor
B. Manager
C. Staff member
D. General manager
Which is term the same meaning of Employee handbook?
A. Employee schedule
B. Employee manuscript
C. Employee manual
D. Employee description
The term "EAPs" stand for:
A. Exploration Assignment programs
B. Employee Assistance Programs
C. Earning A-lot Profit
D. Experience Adaptation Process
What do HRM should act with unqualified job applicants?
A. Keeping for the next recruitment
B. Providing enough job information to discourage
C. Moving forward another departments
D. Keeping for the inter
What is Job description?
A. A list of tasks that a person working within a specific position must perform
B. The amount of money generated from the sale of products and services to consumers of the hospitality operation.
C. Staff members in the organization who direct the work of supervisors.
D. Staff members in the organization who direct the work of entry-level personnel.
What can be calculated as the number of employees leaving during a year divided by the number of employees in the workforce?
A. Employee recruitment rate
B. Employee turnover rate
C. Employee Downsizing rate
D. Employee promotion rate
Why is there diversity in the Hospitality Workplace?
A. This industry needs more employees
B. It provided equal opportunities to persons
C. It's difficult to employ the same level of employee
D. The diversity lead the labor cost cheaper
Rules and regulations established by an organization that specify how applicable staff members should act. What is this?
A. Work procedure
B. Empowerment
C. Policy
D. Human resources department
The amount of money generated from the sale of products and services to consumers of the hospitality operation. What is this?
A. Cash flow
B. Revenue
C. Budget
D. Inventory
Which external factor is impacted on human resources activities?
A. Corporate culture
B. Management judgment and experience
C. Long- and short-term plans
D. Global issues
Which one is segment that belongs to hospitality industry?
A. Lodging Segment
B. Foodservice Segment
C. Other Hospitality Segments
D. All answers are correct
In foodservice segment, which one is not belong to for-profit operations?
A. Hotels
B. Restaurants
C. Healthcare institutions
D. Caterers
Shared beliefs, experiences, and norms that influence how things are done within an organization. What kind of thing in corporation?
A. Corporate revenue
B. Corporate collaboration
C. Corporate culture
D. Corporate behavior
What are responsibilities of Human resources department?
A. Recruiting, screening, and protecting staff members
B. Recruiting, screening, and developing staff members
C. Recruiting, paying, and developing staff members
D. Communicating, screening, and developing staff members
The impact of federal, state, and other laws on the hiring process. What is this?
A. Demographics
B. Legislation
C. Consumer preferences
D. Global issues
What is the Employee turnover?
A. The proportion of total employees replaced during a specific time period
B. Activities implemented to eliminate jobs in order to generate greater efficiencies and cost savings.
C. Staff members in the organization who direct the work of entry-level personnel.
D. The persons employed by a hospitality or tourism organization.
Pool of qualified applicants. What is this?
A. A pool for swimming
B. A list of candidates
C. A number of good enough entrants
D. A sort of interview round
The thing that an organization has available to achieve goals. What is this?
A. Management process
B. Resources
C. Labor-intensive
D. Value-added
The process of identifying candidates for current or future position vacancies. What is the name of this process?
Categorizing
Classifying
Developing
Recruiting
The sort of human resources management process:
A. Planning, organizing, staffing, supervising, controlling, and appraising
B. Planning, organizing, supervising, staffing, controlling, and appraising
C. Planning, staffing, supervising, controlling, organizing, and appraising
D. Planning, organizing, supervising, controlling, staffing, and appraising
The term used to describe a variety of employer initiated efforts to assist employees in the areas of family concerns, legal issues, financial matters, and health maintenance.
A. Employee Assistance Program
B. Employee Recruitment Program
C. Employee Development Program
D. Employee Training Program
In July 2008, FLSA requires that employers pay at least a federal minimum wage:
A. $6.55
B. $7.25
C. $8.55
D. $9.55
Prior to recruiting and selecting employees, the HR manager must carefully assess:
A. Suitable budget
B. Good condition
C. Operation’s needs
D. Necessary technology
The first need in the Needs Hierarchy of Abraham Maslow:
A. Safety
B. Physiological
C. Love/Belonging
D. Esteem
Who are theorist of Theory X and Theory Y?
Douglas McGregor
Abraham Maslow
Frederick Herzberg
David McClelland
What is downsizing in human resources department?
A. Activities implemented to eliminate jobs in order to generate greater efficiencies and cost savings
B. The act of authorizing employees to make discretionary decisions within their areas of responsibility
C. Activities implemented to replace employees during a specific time period
D. All answers are corrected
A course of action or steps to be used to accomplish an objective. What is this?
A. Employee rule
B. Human resources law
C. Work procedure
D. Policy
What is HR policy?
A. The processes, equipment, and documents that make up a company’s records retention effort
B. The methods or steps used to effectively develop and apply HR policies
C. A course of action selected from alternatives and designed to guide future decision-making
D. The rules of employee that they have to follow in a company
What kind of department which is responsible for recruiting, screening, and developing staff members in a large hospitality or tourism organization with the?
A. Human resources department
B. Front office department
C. Finance department
D. Operation department
Which action is not belonging to training and development step?
A. Preparing new staff members
B. Updating their experienced peers
C. Choosing the very best persons among them
D. Providing opportunities for all interested staff members
The policies are designed must address many topics. Which one is Wrong?
A. Employee selection criteria
B. Dress and uniform codes
C. Performance evaluation
D. Monthly payment
Who have the highest position in human resources department?
A. Supervisor
B. Manager
C. Staff member
D. Nobody
The factor that are commonly agreed to affect worker motivation:
A. Ability to do a job
B. Willingness to do a job
C. Both of factors
D. No one
The term of "HRM" stand for:
A. Hospitality Recruitment Management
B. Hotel Reaction Management
C. Human Rule Management
D. Human Resources Management
It categorizes the areas of HR policy and procedure development as NO related to:
A. Staffing the organization
B. Measuring staff
C. Motivating staff
D. Maintaining staff
What is Not important for the manager of the operation must identify?
A. Skills
B. Knowledge
C. Language
D. Abilities
Why don't almost hospitality and tourism organizations prefer to use human resources specialists?
A. Expensive
B. Too small
C. More complicated
D. Lack of technology
Managers with human resources responsibilities also realize that labor costs must be
A. Controlled
B. Cut down
C. Increased
D. Stayed the same
The common term for a document that has been printed on paper. What is this?
A. Hard copy
B. Hand writing
C. Paper work
D. All answers are corrected
Staff members in the organization who direct the work of supervisors. Who are they?
A. Supervisors
B. Managers
C. Entrepreneur
D. Staff specialists
A record of information about a single employee’s employment. What is this?
A. Patissier
B. Saucier
C. Hard copy
D. Personal file
Why do some hospitality associations have typically opposed increases in minimum wage?
A. Higher wages increase profits
B. Be strengthen business closures
C. Boosting their constituents’ abilities to create and maintain jobs
D. Employees receive the minimum wage, are working for spending money
Several benefits of a successful diversity emphasis impact human resources concerns:
A. A culture of understanding, respect, and cooperation encourages teamwork with its benefits.
B. A welcoming and rewarding work environment encourages excellent job performance.
C. When all employees are valued, turnover and absenteeism are minimized and associated costs are reduced.
D. All the answers are correct
What does Mid-Level Manager have to do in the supervising step management function?
A. Directs the work of managers
B. Directs the work of supervisors
C. Schedules employees for the following week
D. Evaluates the work of department staff
The main resource of human resources department is:
A. Corporate culture
B. Finance
C. People
D. Technologies
A recommendation about a potential applicant that is provided by a current employee. What is this?
Employee invitation
Employee referral
Employee interviewing
Employee promotion
The process of choosing an individual for a current or future position vacancy. What is this?
Selection
Hiring
Head-hunting
Promotion
What kind of Motivational Theory, if the needs are arranged in a hierarchy?
Theory X and Theory Y
Needs Hierarchy
Motivation/ Hygiene Theory
Three-Need (achievement, affiliation, and power) Theory
An approach to seeking job applicants that focuses primarily on those candidates who are not currently employed by the organization. What is it?
External search
Internal search
Both External & Internal search
Outsource search
"What do you like about your job?" What kind of question?
Multiple choices
Opening
Close-ended
Open-ended
Outsourced search is a searching method for job candidates that are performed by:
Human resources manager
General manager
Professional company
Head-hunter
What is unemployment?
Unemployment occurs when workers who want to work are unable to find jobs Unemployment can be classified as frictional, cyclical, structural, or institutional
Unemployment is often used as a measure of the health of the economy
All the answers are corrected
In the recruiting and selecting step, what do human resources department have to do?
A. Attracting applicants to the organization
B. Choosing the very best persons
C. Preparing tactics and procedures
D. All the answer are correct
Which one is a not obstacle to training?
Insufficient time
Lack of financial resources
Lack of quality resources available for training
Easier to recruit new staff
Which one is NOT benefit of training?
Improved performance
Reduced operating costs
Reduced the criminal rate
More satisfied guests
Effective training identifies quality standards that help define
Perfect work environment and service outputs
Acceptable product and service outputs
Acceptable product and good employees
Perfect work environment and good employees
Which one is an obstacle to training?
More professional staff
Turnover
Lower turnover rates
Increased morale
The turnover rate in hospitality industry should be
The same
Lower
Higher
Eliminated
Which one is a benefit of training?
Too much time
Fewer operating problems
Scheduling conflicts
Difficulty in maintaining training consistency
What is the "Exit interview"?
A meeting between a representative of the organization and a departing employee
An employer-initiated termination of employment
A process to assist employees in overcoming performance problems
An employer-initiated separation of employment
