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WorksheetsRemakes
Total questions: 11
Worksheet time: 6mins
What Remake reason do you choose for a 100 Day Guarantee?
Poor Frame Styling
Customer Satisfaction
Retail-Other
It Doesn't Matter
What Remake reason do you choose for a VWP Redemption?
Retail-Other
Davis Breakage Warranty
Customer Satisfaction
VWP Redemption
Which insurances offer their own warranty?
Spectera & Davis
VSP & Davis
VSP & Eyemed
All of them
What should always be done before a Remake or Doctor Recheck?
Nothing
EHR Troubleshooting Form
Yell at the optical specialists
Paper Troubleshooting Form
Who should you partner with before processing a Cust Sat Remake?
General Manager
Another associate
Mike
Loss Prevention
What should you do if a Remake is started, but no longer needed - Patient Credit?
Finish it
Uncheck frame, lenses, and extras on summary screen and complete
Nothing
Hope Mike doesn't review Patient Credits
What should the pupilometer be on to take a distance PD?
15
100
Infinity
Doesn't matter
At what point should glasses first be adjusted to the patient's face?
When they pick up
Before doing any measurements when selling
When the customer complains
A and B
What is it called when glasses are tilted away from your brow and towards your cheeks?
Retroscopic Tilt
Messed up
Pantoscopic Tilt
Face Form
What action do we choose when starting a VWP Redemption?
Remake
VWP Redemption
Return
Any of the above
What day of week is GM required to validate store is clear of Open Exams and Patient Credits?
Friday's
Thursday's
Saturday's
Friday's or last workday of week
