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WorksheetsHuman Resources Management 2
Total questions: 55
Worksheet time: 28mins
What is a good trainer?
Having higher position in an organization
Graduation from a famous university
Having experience in communication
Having the desire to train
A compensation system that rewards workers for their on-job accomplishments rather than for time spent on the job.
Rewarded pay
Performance-based pay
C. Positioning pay
D. Responsible pay
The term of "HRM" stand for:
Hospitality Recruitment Management
Hotel Reaction Management
Human Rule Management
Human Resources Management
Most employees, naturally, would like their compensation package to be:
As large as possible
As minimum salary
Suitable with labor law
Covered the living standard
The methods or steps used to effectively develop and apply HR policies. What is it?
HR equipment
HR procedures
HR policies
HR department
The first step in the process of on-job training:
Preparation
Planning
Organizing
Checking
A training and supervisory tactic that involves informal on-job conversations and demonstrations designed to encourage proper behavior and to discourage improper behavior. What is it?
Training
Teaching
Coaching
Learning
The prevailing pay range for distinct job categories in a specific community or labor market. What is this?
Industry wage rate
Incentive
Bonus
Local wage rate
Which external factor is impacted On human resources activities?
Corporate culture
Management judgment and experience
Long- and short-term plans
Global issues
What is the "Sandwich method"?
A tactic that involves praising an employee, and thanking the staff member for improvements made.
A training tactic that allows employees to learn tasks in another position
A training method that involves presenting the same job-related information
A spoken presentation or speech made by a trainer to instruct a group of trainees
Financial reward paid to employees for achieving predetermined performance goals. What is it?
Tip
Incentive
Prize
Bonus
Which one is an item in extrinsic rewards?
Participation in job design
Preferred office space or work station
Participation in decision making
Greater job freedom
What kind of wage that normally hotel room attendants are paid?
Hourly wages
Piecework wage
Minimum wage
Weekly wage
Not all employees do the same work, and the result is that employee pay differences do exist. It is reason why:
The same salary for all employees
Pay variations
Equal promotion opportunities
Highly competition within organization
What is an unemployment benefit?
A recommendation about a potential applicant that is provided by a current employee.
The process of choosing an individual for a current or future position vacancy.
The process of identifying candidates for current or future position vacancies.
Monetary and nonmonetary resources given to those who are jobless but who are actively seeking work.
What is an Offer letter?
An employment relationship in which either party can, at any time, terminate the relationship with no liability.
A proposal by an employer to a prospective employee that specifies the terms of employment.
A recommendation about a potential applicant that is provided by a current employee.
A private employment agency that specializes in identifying candidates for management positions
One of training principles, Trainees Should Be Treated as:
Student
Professionals
Employee
Subordinate
Following the Tip-pooling agreement, what do the employees have to do?
Put all the tip into Tip-pooling
Share the tip with employer with the rate of 50:50
Keep the tip for their private receiving
Don't allow to get tip from customer
A private employment agency that specializes in identifying candidates for management positions. It also is known as:
Consultant
Recruitment agency
Labor supplier
Headhunter
An amount added to a guest's bill in exchange for services provided. What is this?
Taxation
Fee of payment
Tip
Service charge
What kind of tip that normally is given directly to someone for performing a service or task?
Money
Praise
Respect
Food
Hourly wages is an amount of money paid or received for work performed during:
One day
One hour
One task
One month
Failure on the part of an employer to exercise reasonable care in the selection of employees. What is this?
Negligent retention
Negligent hiring
Negligent education
Negligent estimation
A question that can be answered with a "yes" or "no" response. What kind of question?
Multiple choices
Opening
Close-ended
Open-ended
The trainer in on-job training need to be:
Knowledgeable
Skilled
Experienced
All answers are correct
The sum total of the money and other valuable items given in exchange for work performed. What is it?
Compensation package
Compensation program
Compensation policy
Compensation rate
Following FLSA, The employee must be compensated with a salary of not less than:
385$ per week
455$ per week
565$ per week
645$ per week
The definition of "Incentive" in human resources management:
Motivational plan provided to employees based on their work efforts
Financial reward paid to employees for achieving predetermined performance goals.
A gift of money given directly to someone for performing a service or task
Financial compensation offered to attract and keep employees or to comply with legal mandates
What is Tip-pooling?
The name of the pool
Where people can swim
An arrangement of employer and employee
A box of money
Which one is NOT a financial item in extrinsic rewards?
Business cards
Salaries
Hourly pay
Tip
Financial, as well as nonfinancial, compensation granted to a worker by others. What kind of rewards?
Intrinsic rewards
Extrinsic rewards
Bonus
Tip
The definition of "Salary"
Pay calculated on a weekly, monthly, or annual basis rather than at an hourly rate
Money paid or received for work performed during a one-hour period
Money paid or received for completing a certain amount (one piece) of work
Financial reward paid to employees for achieving predetermined performance goals
Money paid or received for completing a certain amount of work. The wage is paid for:
One week
Part time
One hour
Piecework
The term of the employment relationship between an employer and employee that specify the rights and obligations, is:
Rule and regulation
Work procedure
Employment agreement
Job description
How can you understand about the term of "Nepotism"?
Favoritism in employment based on talent
Favoritism in employment based on skills
Favoritism in employment based on education background
Favoritism in employment based on kinship
Indirect financial compensation offered to attract and keep employees or to comply with legal mandates. What is this?
Benefits
Profit
Revenue
Paybacks
What is the "Minimum wage"?
The least amount of wages that employees covered by the FLSA or state law may be paid by their employers.
Pay calculated on a weekly, monthly, or annual basis rather than at an hourly rate.
Money paid or received for work performed during a one-hour period.
Money paid or received for completing a certain amount (one piece) of work.
Employee gets opportunities for personal growth, what kind of rewards?
Nonfinancial extrinsic rewards
Financial extrinsic rewards
Intrinsic rewards
No one is correct
The goal of any effective compensation management program:
To manage employees effectively
To attract, motivate, and retain competent employees
To release the rate of turnover
To take care employee's life
Self initiated compensation can be called:
Intrinsic rewards
Extrinsic rewards
Bonus
Tip
Which one is an item in intrinsic rewards?
Incentive pay
Profit sharing
Paid leave
Empowerment
On-job training is method that:
One-on-group training
Group-on-group training
Group-on-one training
One-on-one training
In the recruiting and selecting step, what do human resources department have to do?
Attracting applicants to the organization
Choosing the very best persons
Preparing tactics and procedures
All the answer are correct
The manager normally use the "sandwich method" in the purpose:
Employee interviewing
Performance appraisal
Effective training
Recruitment
Can the candidate identify the advertising organization in a Blind advertisement.
Yes
No
Not enough information to answer
It depends on the advertisement company
The amount of money and other items of value (e.g., benefits, bonuses, perks) given in exchange for work performed. It is known as:
Reward
Compensation
Salary
Wage
Following conditions allow employers to deduct wages in daily increments from exempt employees:
Absence for one or more full days for reasons other than illness or disability
To offset amounts received for jury duty, witness fees, or military pay
Good-faith penalties for violation of major safety regulations
All the answers are correct
The range of money for an entry-level room attendant in a hotel may be between $7.50 and $8.50 per hour to start. It can be known as:
Minimum wage
Maximum wage
Pay range
Bonus
The term wages as excluding:
All tip income
Monies paid for time lost due to sickness or accident
Expense allowances
Travel packages
For desk agent, they are satisfied with higher salary in the shift worked range:
7 A.M. to 3 P.M
3 P.M to 11 P.M
11 P.M. to 7 A.M
No one is correct
Why is trainees required time to Learn?
Trainees should know the time as a basic competency
Trainees are vey busy with their work
Training takes time and the work schedules are conflict
Training need more time than work time
Many hotels and restaurants charge guests a compulsory service charge. Normally, how many percent of the guest's total bill?
2%
11.5%
15%
20%
Why almost managers usually have tendency to ignore talking about salary and wage with their employee?
Employees will have to justify some perceived pay inequity
Don't have time to talk
Managers normally pay unfairly
The Law is not allowed to do that
Almost casual labor in hotel industry is paid:
Hourly pay
Weekly pay
Monthly pay
Piece of work pay
Comparing Internal pay equity with Ensuring external equity:
Similarity
Internal pay equity is more important
Internal pay equity is less important
No one is correct
