WorksheetsCS PKT _ Mar'24 - 1st fortnight
Total questions: 18
Worksheet time: 9mins
Over chat - customer complained that the captain collected money in the personal UPI also after paying through the wallet. How to probe for the proof?
Agent should ask to share proof to 'Shoutout@rapido.bike' email ID
Agent should ask to share proof by attaching the same chat, if customer mentions that he is not able to share - then ask to share it to the email ID
Gently deny the refund
Customer shared screenshot is not valid to prove that the captain collected double payment for bike ride, what will be the disposition here?
Double Payment & QR/Wallet/Online_Proof shared_Refunded
Digital payment & QR/Wallet/Online_Proof not shared
None of the above
Where the agents can see whether the partial offline is triggered for the ride or not?
Customer transaction details
Order page - activity logs
Ride stop midway - If the partial offline is triggered & the customer accepted the same. Agent should refund the ride amount.
TRUE
FALSE
Show the correct question.
Does your friends watch videos on YouTube?
Are your friends watch videos on YouTube?
Do your friends watching videos on YouTube?
Do your friends watch videos on YouTube?
Auto ride stopped midway due to no fuel, customer is insisting for the refund, what will be the agent resolution here.
Proceed with the ride amount refund
Gently deny the refund
None of the above
When a Customer asked the Captain to drop him before the Set drop location due to his change of plans will he/she have to pay complete ride amount?
If there is less than 500 mtrs difference the complete ride amount will be charged
irrespective of the distance the complete ride amount will be charged
irrespective of the distance the only ride taken amount will be charged
In which City recalculation of the fare do not happen if customer opts to get dropped in the middle of the ride?
Bangalore
Chennai
Hyderabad
Kolkata
In Rapido Cab ride is switching on AC compulsory?
Yes
No
Maybe
If Captain denies to switch on the AC in the Cab and asks customer to pay extra should the customer pay?
Yes
No
Maybe
In Ride stopped midway scenario if the new captain denies to go the set drop location what is the max amount we can offer to pay extra in case of Auto?
50
100
20
In this scenarios the what will the agent do, If it is found that the captain has marked "Arrived" before reaching the pickup location.
Apology and give the refund
Apology and take feedback and gently deny the refund
Waiting Charges applied on the Ride and customer was late to the pickup location, what would be the tagging
Waiting Charges Denied
Waiting Charges - Feedback Taken
Sujata came over chat stating charged excess fare and it was not her mistake, what would be the disposition?
Excess fare
Change in drop Location
Neha disputed that charged higher than the estimated fare?
If drop location has been changed by customer
then educate the customer on difference in KM and extra time which are part of final fare & gently deny the refund
Both are correct
Rajni raised ticket stating taken cab ride and said he had charged RS 150 extra? due to route diff.
Validate and process complete refund
Validate and process partial refund upto RS 100
Sweta wrote the programme_________ ; she didn’t need anybody’s help.
on her own
on herself
She said she would go on knitting as long as she _________on the chair?
has been sitting
was sitting
