WorksheetsRDM review lec 7
Total questions: 20
Worksheet time: 12mins
Daily Responsibilities of Duty Manager
Assists in serving guests at the front desk or in the restaurant during peak periods as needed
Work through department managers and designated shift leaders to correct anydeficiencies noted in the public areas and guest rooms that can be resolved during the shift.
Maintain control of Guest Satisfaction at all times
All of the above
Responsibilities of the manager on duty at the beginning of the shift:
Check the switchboard operator, guest relations or shift leader, security officer, where applicable.
Hand over the Full Situation to the Next Manager on Duty if Any or the Night Manager
Turn in the Manager on Duty Report to the General Manager's office.
Deliver Back the Manager on Duty Key or Key card to the Front Office. Deliver Back any Communication equipment to the Telephone Operator
A&C
3. Basic supplies needed by the duty manager
Manager on Duty Manual
Manager on Duty Daily Report
Daily Guest Room Checklist Forms
Cash deposit voucher
a,b & c
The Night Auditor acts as a communication link between the guest and hotel operations during the …. to …. shift
The Night Auditor check in and check out guests who arrive or depart after …
(a)
In what form a Duty Manager can use in order to inspect the guest rooms
Daily Guest Room Checklist form
Property Management System
Hotel Reservation Form
All of the above
This task by Duty Manager will be fulfilled at the beginning or at the end of the shift
“ Meet with the previous manager on duty (if any) review the Previous Day manager on duty report, noting any work requests, guest complaints and other significant events which may require the attention of the manager on duty during the succeeding Day.”
At the beginning
At the end
Which of the following is not a supply of Duty Manager
Guests complaints form
Maintenance Request Form
Hotel Job Application Form
Complementary Order Form
The ratio that indicates the proportion of rooms sold to room available for sale during a specific period of time.
(a)
In hotel operations, it is typical that the business day ends when the night audit begins. (True or False)
True
False
Auditors are also expected to be familiar with the nature of transactions affecting the front office accounting system. They also produce a number of standard operating statistics as needed to ensure that the hotel is running smoothly.
True
False
How many main functions of Front Office Audit ?
(a)
Which function are not belongs to the Functions of Front Office Audit?
Balance all department accounts
Prepare report
Complete outstanding postings
Complimentary Order forms
How many processes in the Night Audit Process?
9
8
10
7
What is the purpose of the process “Prepare a report”?
Prepare reports to collect customer information
Prepare reports for management to review daily activities, asset specific reports.
Report on customer activities during service use
Which of the following is not issue of Night Auditor specified in the presentation?
Error inputting transactions, resulting in disruption of the night audit process
Data Conflict
Software Error
Heavy Workload
Name the software used by Matilda Hotel and Spa to support data management process?
Smile
EzFolio
Opera PMS
Sophia
What is the solution for the issue of Error inputting transactions?
Contact the management department to support accurate transaction modifications
Ease of use PMS system
Create a new transaction
All of the above
Which of the followings is advantages of the solution for the Heavy Workload issue?
Reduce Errors
Easy to use
Improved Employee Morale
All of the above
What are the disadvantages of the solution for the Data Conflict issue: “Using Notebook"?
Easy to conduct
Low cost
Time-consuming and wasting effort
Strict control
