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front office

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Early Check In dalam dunia hotel berarti….

a)

Tamu yang check in tepat pada waktu yang di tentukan

b)

Tamu yang check in lebih awal dari waktu yang telah di tentukan

c)

Tamu yang membatalkan pesanan kamar

d)

Tamu yang check in dan check out di hari yang sama

2.

It is used by Bell Desk Department while handling guest luggage. What we call it?

a)

Luggage Card

b)

Baggage card

c)

Luggage Tag

d)

Bell Desk Card

3.

Formulir yang berisi data tamu yang harus diisi oleh tamu saat proses check in disebut :

a)

Reservation form

b)

registration form

c)

confirmation letter

d)

expected arrival list

4.

The main responsibilities of the front desk agents are ____.

a)

account settlement and telecommunications

b)

guest check-in and checkout

c)

guest security and wake-up calls

d)

reservations and guest security

5.

What is the responsibility of a Front Desk Agent in a hotel?

a)
The responsibility of a Front Desk Agent in a hotel is to check guests in and out, handle guest inquiries and requests, make reservations, and provide information about the hotel and local area.
b)
The responsibility of a Front Desk Agent in a hotel is to lead guided tours for the guests
c)
The responsibility of a Front Desk Agent in a hotel is to fix plumbing issues in the hotel rooms
d)
The responsibility of a Front Desk Agent in a hotel is to cook meals for the guests
6.

Berikut ini merupakan bagian dari Departemen Front Office, kecuali :

a)

Receptionist

b)

Room Service

c)

Reservation

d)

FO Cashier

7.

Menyediakan pelayanan kepada tamu selama tamu menginap di hotel, termasuk dalam aktivitas?

a)

Arrival

b)

During the Stay

c)

Departured

d)

Post Departured

8.

Peranan dan Fungsi Utama dari Front Office adalah menjual kamar

a)

True

b)

False

9.

To store valuable items like money and other important

a)

Safety deposit box

b)

Filing cabinet

10.

Which department within the Front Office typically handles guest check-ins and check-outs?

a)

Housekeeping

b)

Reservations

c)

Concierge

d)

Reception