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Worksheets

Horay

Total questions: 81

Worksheet time: 45mins

Name
Class
Date
1.

outgoing mail

a)

is a mail received by a company from a person or an organization

b)

is a mail made by companies to be sent to others

c)

is a mail received by any company

d)

is a mail that needs the disposition slip

2.

Incoming mail

a)

Incoming mail is a mail received by a company from a person or an organization

b)

Incoming mail is a mail made by companies to be sent to others

c)

Incoming mail is a mail made by administration in a company

d)

Incoming mail is a mail draft of the company

3.

disposition slip, except...

a)

a document that contains information such as instructions, responses, and suggestions.

b)

orders from superiors to subordinates

c)

the instruction for following up on incoming mail

d)

the extra information about incoming mail

4.

the number in the disposition slip that refers to the tracking number on the incoming mail register

a)

letter date

b)

date sent

c)

reference number

d)

mail record number

5.

the date in the incoming mail register that refers to the date on the letter

a)

letter date

b)

date sent

c)

date received

d)

date

6.

How can we determine which letters are incoming and which are outgoing?

a)

check the inside address and date line

b)

check the inside address and salutation

c)

check the inside address and notation

d)

check the inside address and letterhead

7.

On the letterhead is written the name of our company

a)

outgoing mail

b)

special mail

c)

our mail

d)

incoming mail

8.

On the letterhead is written the name of another company

a)

outgoing mail

b)

special mail

c)

our mail

d)

incoming mail

9.

On the inside address is written the name of our company

a)

outgoing mail

b)

special mail

c)

our mail

d)

incoming mail

10.

On the inside address is written the name of another company

a)

outgoing mail

b)

special mail

c)

our mail

d)

incoming mail

11.

How to handle incoming mail?

a)

draft a letter, check the letter, print in 2 copies, signed, stamped, prepare an envelope, send the mail

b)

draft a letter, check the letter, print in 2 copies, signed, stamped, check inside address, prepare an envelope, send the mail

c)

receive mail, sort mail, record mail, copy the mail to make archive and distribute the mail

d)

receive mail, record mail, copy the mail to make archive, make a draft and distribute the mail

12.

How to handle outgoing mail?

a)

draft a letter, check the letter, print in 2 copies, signed, stamped, prepare an envelope, send the mail

b)

draft a letter, check the letter, print in 2 copies, signed, stamped, check inside address, prepare an envelope, send the mail

c)

receive mail, sort mail, record mail, copy the mail to make archive and distribute the mail

d)

draft a letter, check the letter, print in 2 copies, signed, stamped, check inside address, prepare an envelope, check the address on the envelope, send the mail

13.

Sinta ........ a letter last night

a)

write

b)

wrote

c)

written

d)

writes

14.

I….. sad when my best friend left me yesterday.

a)

am sad

b)

were

c)

was

d)

did

15.

__________ they study French last year?

a)

Does

b)

Did

c)

Do

d)

Are

16.

______ you _______ the dishes by yourself last night?

a)

Did ... wash

b)

Did ... washed

c)

Do ... wash

d)

Do ... washed

17.
My childhood ________ happy and I would like to share about it.
a)
 is
b)

are

c)

were

d)
was
18.
The old woman  __________ some cookies for her family yesterday.
a)
climbed
b)
baked
c)
ate
d)
cried
19.

Arini did not ______ the class last week.

a)

attend

b)

attended

c)

attending

d)

attends

20.

Which of the following adverbs of time does NOT happen in the past?

(You can choose MORE than one)

a)

Two weeks ago.

b)

Last year.

c)

Next week.

d)

Just now.

e)

A year later.

21.

Did you ____ to school yesterday?

a)

went

b)

gone

c)

go

d)

goed

e)

going

22.

You and John went to the movie last week. ______ it nice?

a)

Was

b)

Were

c)

Am

d)

Is

e)

Are

23.

I..............in this sofa with him yesterday.

a)

Sitting

b)

Sits

c)

Sat

d)

Set

24.

We..............in the public library last evening.

a)

Are

b)

Is

c)

Were

d)

Was

25.

They..............come to my house yesterday.

a)

Don't

b)

Didn't

c)

Can't

d)

Doesn't

26.

My mother .... a nurse 10 years ago

a)

is

b)

was

c)

were

d)

are

27.

Did you .... to college by motorcycle yesterday ?

a)

go

b)

goed

c)

went

d)

want

28.

Brian didn't ... his parents about his english test score last week

a)

told

b)

tell

c)

telling

d)

telled

29.

We... still here after you went home

a)

are

b)

were

c)

was

d)

is

30.

Adverb of time for simple past tense, except...

a)

Last month

b)

Yesterday

c)

Next year

d)

Two days ago

31.

The past form of write is...

a)

Writes

b)

Wrote

c)

Written

d)

Writing

32.

The past form of buy is ....

a)

Bought

b)

Brought

c)

Buys

d)

Buying

33.

I’m sure I ……. him two years ago.

a)

am seeing

b)

have seen

c)

have been seeing

d)

saw

34.

They……. this music two hours ago

a)

be listen

b)

listened

c)

listen

d)

listening

35.

Steve _________ bed two hours ago.

a)

go to

b)

goes to

c)

went to

d)

going to

36.

We ... in a house near the sea last summer

a)

Lived

b)

Live

c)

Lives

d)

are living

37.

Which of the following sentences is correct?

a)

I will play soon

b)

Will play I soon

c)

I play will soon

d)

I play soon

38.

A: I feel sick.

B: I _____________ you home.

a)

will stay

b)

will tell

c)

will take

d)

will call

39.

Used to input, process, and output business information.

a)

Printers

b)

Scanners

c)

Photocopies

d)

Computers

40.

Produce a paper copy of the information displayed on the monitor of your computer.

a)

Computers

b)

Telephone

c)

Printers

d)

Keyboard

41.

Produce digital copies of files and documents for company records and operational needs.

a)

Printers

b)

Photocopiers

c)

Scanners

d)

Perforator

42.

I am trying hard with this job. Do you have any advice?

a)

OPINIONS

b)

SUGGESTIONS

43.

Do you like this car?

a)

OPINIONS

b)

SUGGESTIONS

44.

I am not sure which shoes better for my prom night. What do you think?

a)

OPINIONS

b)

SUGGESTIONS

45.

It ___ a beautiful dress.

a)

has

b)

is

c)

was

d)

are

46.

Ekut ____ the homework.

a)

 do

b)

does    

c)

dos

d)

doing

47.

Sekar _______ volleyball every Friday.

a)

is playing       

b)

plays

c)

play    

d)

are playing

48.

The baby .... with his father

a)

swim

b)

swam

c)

swims

d)

swum

49.

_____ Yasin and you______ at the same office?

a)

Does , works

b)

Does, work

c)

Do, work

50.

Which question is correct?

a)

Are you every Sunday played card?

b)

Do you play card every Sunday ?

c)

Are you play card every Sunday?

d)

Do you every Sunday played card?

51.

__________ they eat cookies last night?

a)

Does

b)

Did

c)

Do

d)

Are

52.

Adverb of time for simple past tense, except...

a)

Last month

b)

Yesterday

c)

Next year

d)

Two days ago

53.

Etha will ... me some food.

a)

give

b)

giving

c)

gives

d)

given

54.

Parts of business letter in order

a)

Letterhead, Dateline, Inside Address, Salutation, Body of Letter, Signature Line, Notations

b)

Letterhead, Dateline, Inside Address, Salutation, Body of Letter, Complimentary close, Notations

c)

Letterhead, Dateline, Inside Address, Salutation, Body of Letter, Complimentary close, Signature Line, Notations

d)

Letterhead, Dateline, Inside Address, Salutation, Complimentary close, Salutation, Signature Line, Notations

55.

Which of the following is not a letter format?

a)

American Style

b)

Full block style

c)

Semi block style

d)

Block style

56.

Business correspondence means the exchange of information in a written format for the process of business activities.

a)

TRUE

b)

FALSE

57.

Which of the following is not the key characteristic in business correspondence?

a)

written communication

b)

spoken communication

c)

business English

d)

formal language

58.

The correspondence between the individuals, departments, or branches of the same organization.

a)

External Correspondence

b)

Internal Correspondence

59.

The correspondence between individuals from different organizations or companies.

a)

External Correspondence

b)

Internal Correspondence

60.
a)

memo

b)

email

61.
a)

letter

b)

email

62.

The body of the letter contains _______

a)

the information you want to send

b)

conventional phrase to close the letter

c)

introductory word or words

d)

your name

e)

greetings

63.

What part of the business letter identifies the address of the person composing/writing the letter?

a)

Letterhead

b)

Reference Line

c)

Subject Line

d)

Enclosure

e)

inside address

64.

Which part of a letter that identifies the address of the person receiving the letter?

a)

Letterhead

b)

Reference Line

c)

Subject Line

d)

Enclosure

e)

inside address

65.

A letter that is requesting information or brochure from a company is called

a)

Sales letter

b)

Delivery order

c)

Enquiry letter

d)

Order letter

e)

Complaint letter

66.

Which date is correctly typed for a letter?

a)

May 2021

b)

19 May 2021

c)

May 19' 2021

d)

May 2021, the 19th

e)

The 19th of May 2021

67.

What type of notation is used to indicate that something is included in the envelope?

a)

enclosure

b)

attachment

c)

copy

d)

attention line

e)

reference line

68.

What c.c. in business letter stands for?

a)

complimentary close

b)

carbon copy

c)

complimentary copy

d)

conclusion close

e)

courtesy close

69.

What does the first paragraph of a business letter explain?

a)

It explains how grateful the sender is.

b)

It explains what the receiver has to do.

c)

It explains the reason for writing.

d)

It explains the sender's feeling.

70.

The followings are some ways of writing a date in English, except________

a)

2nd February, 2019

b)

2 February 2019

c)

2nd February 2019

d)

2, February, 2019

71.

What is the 5Cs of an effective business letter

a)

Completeness, Consistency, Current, Courtesy, Conciseness

b)

Clarity, Completeness, Conciseness, Consistency, Courtesy

c)

Current, Completeness, Conciseness, Consistency, Courtesy

d)

Comfortable, Completeness, Conciseness, Consistency, Courtesy

72.

2nd April 2024

a)

American Ordinal

b)

British Cardinal

c)

American Cardinal

d)

British Ordinal

73.

The body of the letter contains _______

a)

the information you want to send

b)

conventional phrase to close the letter

c)

introductory word or words

d)

your name

e)

greetings

74.

My father ... a staff in the post office. He usually goes there by bus

a)

is

b)

was

c)

is not

d)

was not

75.

My uncle's job is very interesting.He...... around the world

a)

teaches

b)

travels

c)

speaks

d)

meets

76.

A : .... she want to eat?

B : No, She doesn't

a)

Does

b)

Doesn't

c)

Do

d)

Don't

77.

The payment ________ extra delivery cost.

a)

does not include

b)

do not include

c)

does not includes

78.

_____ Brian and you______ at the same office?

a)

Do , work

b)

Does, work

c)

Does, works

79.

Which question is correct?

a)

Are you every Thursday learned English?

b)

Do you learn English every Thursday?

c)

Are you learn English every Thursday?

d)

Do you every Thursday learned English?

80.

Caller: Hello this is Ivan . . . . Could I speak to Mrs. Dessy please?

Receptionist: Sure.


a)

I'm from BATARA BANK.

b)

May I leave a message.

c)

I can’t hear your voice.

d)

Who am I talking with?

e)

Hello my name is Dessy.

81.

Could you hold on a ________, please? I will put you through to Mrs. Santi.

a)

Time

b)

Moment

c)

Hour

d)

Buzz

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