Free Printable Support Picklist Training

Worksheets

Name

Class

Date

What are the 3 Case Types?

(Select all that apply)

Construction

Internal

Builder/Borrower

Contractor

Lender

What are the two main drivers of the picklist?

Client Issue

Case Type

Issue Details

Case Type Issues

How many different Issue Details are there?

450

190

2,500

What are the next best steps when you're unsure on the categorization of the picklist?

Leave it blank

Issue Details >

"Ask Maddie"

Guess and move on

Issue Details >

Spam

Which dependency is required when creating a ticket?

(a)

What should the Case Status be for a Spam or Phishing case?

(a)

Reset

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