WorksheetsBalanced Scorecard
Total questions: 17
Worksheet time: 9mins
Which of the following is not a measure of Information Systems capability?
Satisfaction
Accuracy
Pervasiveness
It is the perspective on "how should we sustain our ability to change and improve?"
Financial Perspective
Internal Business Process Perspective
Customer Perspective
Learning and Growth Perspective
It is the perspective on "How should we appear to our shareholders?"
Financial Perspective
Internal Business Process Perspective
Customer Perspective
Learning and Growth Perspective
There are four perspectives to be considered in a balanced scorecard. These are the following except:
Learning & Growth Perspective
Customer Perspective
Internal Business Process Perspective
Financial Perspective
Continuous Improvement Perspective
It is important to validate cause-effect relationships for each individual business.
Business Strategy
Scorecard Structure
Balanced Scorecard
Performance Monitoring
Which of the following is not a measure for the harvest stage under financial perspective?
Payback period
Spending ratios
Throughput ratios
None of the above
Which of the following is not true with Strategic measures?
It articulates strategies designed for competitive excellence.
It evaluates strategies based on new information about competitors, customers, markets, technologies & suppliers.
It facilitates the achievement of the mission/vision.
None of the above
Which of the following is not true with Diagnostic measures?
It monitors whether the business remains "in control"
It signals when unusual events occur that require immediate attention
It is necessary, but not sufficient, for achieving long term goals
None of the above
Balanced Scorecard was developed by Kaplan & Norton mainly because:
Weaknesses & vagueness of the previous management approaches were recognized
Improvements on the Vision, Mission, Goals & Objectives are necessary
Companies do not measure financial perspective
A new approach to strategic management is required
Which of the following is not a prime aspect under the internal process perspective?
Effectiveness & efficiency of the processes
Innovation Cycle
Organizational Processes
A strategic scorecard should include the following, except:
Leading indicators
Lagging indicators
Outcome measures
Link of all measures with the strategy
Which of the following is not a measure for the growth stage under financial perspective?
Sales/Revenue from new customers
Sales/Revenue Growth rate
Investment Payback Period
None of the above
Which of the following is not a measure for the sustain stage under financial perspective?
Product line profitability
Asset utilization rates
Return on capital employed
None of the above
The following are some reasons why we need to adapt the balanced scorecard, except:
To align customer priorities and expectations with the customer.
To evaluate process changes.
To increase accountability
All of the above
Which of the following is not covered with the capability development under Learning & Growth perspective?
Employee knowledge, skills & abilities
Information Systems
Organizational Processes
None of the above
Which of the following is not true in the implementation of a balanced scorecard?
The organization must understand how different business processes contribute to its strategic objectives.
The organization must identify the drivers of performance on strategic objectives.
The organization must define and develop measures for its primary strategic objectives
None of the above
Which of the following is true with Balanced Scorecard (BSC)?
BSC provides a framework for selecting multiple performance measures focused on critical aspects of business.
BSC is a method for the organization to systematically develop a comprehensive link between its strategy and a coherent set of performance measures.
BSC is a performance measurement system that translates an organization's strategy into clear objectives, measures, targets, and initiatives.
All of the above
