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WorksheetsA+ 1102 Study Quiz 1
Total questions: 38
Worksheet time: 19mins
What is the primary reason Ann, the CEO, is unable to connect her consumer-class tablet to the wireless network?
The tablet is not compatible with the wireless network.
Other users are already connected to the wireless network, preventing new connections.
There is an issue with the wireless network that needs to be diagnosed and resolved.
Ann does not want to adjust her home WiFi configuration.
What should you do to assist Ann with getting her device online without adjusting her home WiFi configuration?
Reset the wireless access point.
Review the network diagrams and device configurations to determine the cause of the problem.
Connect Ann's tablet to a different network.
Ask other users to disconnect from the network.
What is the name of the network that the device is currently connected to according to the top image?
802.11
SSID
ANNHOME
None
According to the bottom image, which Wi-Fi frequency band is the device set to use?
b/g
a
ac
None
Is Bluetooth enabled on the device in both images?
Yes
No
Cannot be determined
Only in the top image
What is the status of Bluetooth on the devices shown in the image?
Off
On
Not visible
One device has Bluetooth on, the other has it off
Which Wi-Fi network is not listed in the 'Saved Networks' on the second device?
BYOD
DEFAULT
COFFEESHOPPE
CORP
Which Wi-Fi frequency bands are shown in the device's settings?
1GHz and 2GHz
2.4GHz and 5GHz
3GHz and 4GHz
5GHz and 6GHz
What are the security modes available for Wi-Fi in the device's settings?
WEP and WPA
WPA and WPA2
OPEN and WEP
OPEN, WEP, WPA, WPA2
What security protocol is used for the SSID "CORP"?
WPA2
WPA-PSK
TotallySecure!
Corpsecure1
Which frequency does the SSID "BYOD" support?
2.4GHz
5GHz
2.4GHz/5GHz
802.11ac
What is the name of the security key for the SSID "BYOD"?
WPA2
WPA-PSK
TotallySecure!
Corpsecure1
Which SSID uses the security key "Corpsecure1"?
CORP
BYOD
VOIP
None of the above
When setting up a wireless network, what security mode should be selected and what should the password be set to according to the instructions?
WEP and Password123
WPA2 and TotallySecure
WPA/WPA2 and DefaultPassword
No security and OpenNetwork
A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively?
SFTP
SSH
VNC
MSRA
A company wants to remove information from past users' hard drives in order to reuse the hard drives. Which of the following is the MOST secure method?
Reinstalling Windows
Performing a quick format
Using disk-wiping software
Deleting all files from command-line interface
What should a technician do FIRST to mitigate the issue when a user's phone experiences high network utilization and security warnings after installing a new application from the vendor's website?
Reset the phone to factory settings.
Uninstall the fraudulent application.
Increase the data plan limits.
Disable the mobile hotspot.
Which of the following is the MOST likely next step in the change process after a change advisory board just approved a change request?
End user acceptance.
Perform risk analysis.
Communicate to stakeholders.
Sandbox testing.
When a user reports that none of the files on a PC will open and a program is requesting payment for file access, what should a technician do FIRST after verifying the PC is infected with ransomware?
Scan and remove the malware.
Schedule automated malware scans.
Quarantine the system.
Disable System Restore.
A company is issuing smartphone to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?
Anti-malware
Remote wipe
Locator applications
Screen lock
A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the BEST solution for a technician to implement?
Disable the browser from sending notifications to the Action Center.
Run a full antivirus scan on the computer.
Disable all Action Center notifications.
Move specific site notifications from Allowed to Block.
After clicking on a link in an email, a Chief Financial Officer (CFO) received a security certificate error stating the certificate was not issued by a trusted authority and was for a different website's address. What should the technician do FIRST?
Update the browser's CRLs
File a trouble ticket with the bank
Contact the ISP to report the CFO's concern
Instruct the CFO to exit the browser
A help desk technician is troubleshooting a workstation in a SOHO environment with an unknown executable running. After terminating the process, the system returns to normal, but the antivirus does not detect a threat. What is the MOST effective way to check other machines on the network for this unknown threat?
Run a startup script that removes files by name
Provide a sample to the antivirus vendor
Manually check each machine
Monitor outbound network traffic
A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the cursor?
Keyboard
Touch pad
Ease of Access Center
Display settings
A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?
Enable multifactor authentication.
Increase the failed log-in threshold.
Remove complex password requirements.
Implement a single sign-on with biometrics.
A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue?
Application updates
Anti-malware software
OS reinstallation
File restore
Which of the following should the technician configure for the most secure wireless network possible on a SOHO router that is about ten years old?
WPA2 with TKIP
WPA2 with AES
WPA3 with AES-256
WPA3 with AES-128
What should a technician do to selectively prevent programs from loading on a Windows 10 machine that are causing excessive boot times?
Right-click the Windows button, then select Run... entering shell:startup and clicking OK, and then move items one by one to the Recycle Bin.
Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run.
Manually disable all startup tasks currently listed as enabled and reboot, checking for issue resolution at startup.
Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.
Which of the following describes what the technician should advise a user to do when asked how to update Windows?
Have the user consider using an iPad if the user is unable to complete updates.
Have the user text the user's password to the technician.
Ask the user to click in the Search field, type Check for Updates, and then press the Enter key.
Advise the user to wait for an upcoming, automatic patch.
When a user calls in to report an issue, which of the following practices should the technician use to make sure the ticket is associated with the correct user?
Have the user provide a callback phone number to be added to the ticket.
Assign the ticket to the department's power user.
Register the ticket with a unique user identifier.
Provide the user with a unique ticket number that can be referenced on subsequent calls.
Which of the following is the MOST important environmental concern inside a data center?
Battery disposal
Electrostatic discharge mats
Toner disposal
Humidity levels
A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the log-in issue?
Expired certificate
OS update failure
Service not started
Application crash
Profile rebuild needed
Un técnico necesita formatear una unidad USB para transferir 20GB de datos de una computadora Linux a una computadora Windows. ¿Cuál de los siguientes sistemas de archivos utilizará más probablemente el técnico?
FAT32
ext4
NTFS
exFAT
Después de la última actualización de Windows, los archivos PDF se están abriendo en Microsoft Edge en lugar de Adobe Reader. ¿Cuál de las siguientes utilidades se debe usar para asegurar que todos los archivos PDF se abran en Adobe Reader?
Centro de redes y recursos compartidos
Programas y características
Aplicaciones predeterminadas
Agregar o quitar programas
Un técnico necesita excluir una carpeta de aplicación de ser catalogada por una búsqueda de Windows 10. ¿Cuál de las siguientes utilidades se debe usar?
Privacidad
Opciones de indexación
Sistema
Administrador de dispositivos
As part of a CYOD policy, a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the correct settings?
Use Settings to access Screensaver settings.
Use Settings to access Screen Timeout settings.
Use Settings to access General.
Use Settings to access Display.
A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted. Which of the following would be the BEST way to secure the current workflow?
Deploy a secondary hard drive with encryption on the appropriate workstation.
Configure a hardened SFTP portal for file transfers between file servers.
Require files to be individually password protected with unique passwords.
Enable BitLocker To Go with a password that meets corporate requirements.
The command cat comptia.txt was issued on a Linux terminal. Which of the following results should be expected?
The contents of the text comptia.txt will be replaced with a new blank document.
The contents of the text comptia.txt would be displayed.
The contents of the text comptia.txt would be categorized in alphabetical order.
The contents of the text comptia.txt would be copied to another comptia.txt file.
