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WorksheetsA+ 1101 Study Quiz 5
Total questions: 57
Worksheet time: 31mins
A desktop PC was recently moved to a new area and needs internet access. RJ45 connections are not available, but access can be provided through 802.11n connections. Which of the following will need to be installed?
Wireless NIC
NFS system
SSHD
USB card
A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port for video output. Which of the following does the technician need to complete the setup?
Digital-to-analog converter
A/V switcher
DisplayPort to HDMI adapter
DVI to HDMI cable
A technician is troubleshooting a classroom projector that shuts down after fifteen minutes of use. Which of the following should the technician do to resolve the issue?
Replace the video input cable
Change the bulb
Clean the air filter
Swap the power cord
A technician is working on a desktop PC and wants to verify its NIC is functional. Which of the following should the technician use?
Cable tester
Loopback plug
Tone probe
Network tap
Which of the following should the technician use to check if the laptop's wireless NIC is functional when it is unable to browse the internet when connected to the company's wireless network, but works with an Ethernet cable?
Hotspot
Near-field communication
Ethernet tap
Spectrum analyzer
Which of the following is the hardware component that has MOST likely failed if a computer will not turn on, despite the power cord and outlet being verified as working properly?
PSU
CPU
RAM
GPU
Which of the following networking devices will MOST likely need to be installed between the ISP and the LAN in a SOHO environment?
Switch
Firewall
Cable modem
Router
Access point
Which of the following will the technician need to verify is enabled to complete the configuration of a desktop computer where the hard drive must be encrypted?
ATX
NIC
TPM
ARM
A storage server with three drives was reporting errors indicating the array was in degraded mode, but the stored files were still accessible. Which of the following RAID configurations did the technician MOST likely find?
RAID 0
RAID 1
RAID 5
RAID 10
A technician is building a new computer for a customer. The computer must use an ITX-sized motherboard and have a RAID 5 array with all drives using the same interface. Which of the following drive types will the technician MOST likely utilize?
SCSI
PCIe
NVMe
SATA
Which of the following should a user do FIRST when upgrading the power supply on a gaming PC?
Update the BIOS
Disconnect the system memory
Check the wattage rating
Reseat the graphics card
A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?
Which of the following should the technician do to MOST likely resolve the issue when a user reports a monitor, keyboard, mouse, and headset are no longer functioning after testing with an alternative headset and monitor, and noticing a printer, USB-C hub, and AC adapter plugged into the laptop?
Verify the AC adapter voltage
Repair the operating system
Replace the user's USB-C hub
Reinstall the drivers for affected devices
Make sure the printer is not drawing too much power
Which of the following virtualization technologies allows Linux and Windows operating systems to run concurrently?
Test environment
Sandbox
Legacy OS
Cross-platform
After a service technician replaced the gateway and a user is now unable to access the SOHO wireless network, which of the following steps should the technician take to resolve the issue?
Assess the network cables for damage
Disable Bluetooth connections
Update the firmware
Check if the password and SSID are correct
Which of the following components is the MOST likely cause of the issue if a customer's cell phone screen is discolored in several areas?
Bulging battery
Wired connectors
Liquid crystal display
Phone case
Protective glass
A user reports that a printer is leaving streaks on the printed pages. The type of paper and toner have been replaced. Which of the following should the technician check next to solve the problem?
System board
Paper tray
Memory
Fuser
A technician needs to recommend an internet connection for a client who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the client visits have limited or unreliable cellular service. What type of connections should the technician recommend?
Satellite
DSL
Fiber
Hotspot
A technician logs into a PC and inserts an encrypted USB drive. Upon opening File Explorer, the technician cannot see the USB drive. Which of the following tools should the technician use to see all drives?
DiskPart
Diskmgmt
Disk Cleanup
BitLocker
A desktop support technician is building a new desktop computer that features the fastest internal storage. Which of the following options BEST fits this request?
SATA SSD
SATA HDD
M.2 PCIe NVMe SSD
PCIe SATA HDD
Which of the following is the MOST likely issue with the new build when a user's new computer does not load the operating system's installer, and the onboard speaker beeps and immediately reports an issue on the screen?
The user did not plug in the processor's fan.
The user did not apply thermal paste to the CPU.
The user did not seat the GPU correctly.
The user did not install the power supply.
Which of the following tools can assist with locating the BEST channel to use when a technician has noticed significant latency on the selected channel of a new access point?
Wi-Fi analyzer
Netstat
Net use
Traceroute
Network tap
Which of the following will the technician be installing when setting up a new desktop computer with the hard drive directly on the motherboard without using cables to connect it?
Thunderbolt
eSATA
M.2
SCSI
Which of the following cloud models BEST addresses the need of an insurance company that wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry?
Community
Private
Public
Hybrid
A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings is MOST likely needed to be changed in the user's router to enable this functionality?
DNS Server
Port Forwarding
Perimeter Network
Universal Plug and Play (UPnP)
DHCP Server
A technician wants to deploy an .msi package on a corporate network. The technician needs to verify that the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider MOST appropriate for this situation?
Virtual network
Application virtualization
Cross-platform virtualization
Virtual sandbox
Virtual desktop
A technician is troubleshooting a projector that is not displaying any image. The technician has verified that the computer output and the cable are providing a good video signal. What should the technician do next?
Calibrate the image
Replace the bulb
Test the output resolution
Clean the fans
A user's Windows computer started running slowly after the installation of a CAD program. Which of the following should the technician do NEXT to help troubleshoot the issue? (Choose two.)
Check the Event Viewer logs.
Install a new case fan.
Run chkdsk on the HDD.
Research the requirements of the application.
Replace the video card.
A technician installs extra RAM with the following specifications: 2 x 8GB DDR3-1066 (PC3-8500) and 1 x 16GB DDR3-1333 (PC3-10600). Which of the following speeds would maximize reliability?
1,066
1,333
8,500
10,600
A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?
Determine a plan of action to resolve the problem.
Run antivirus software to remove the virus from the computer.
Ask the user about the symptoms the computer is experiencing.
Make a backup of the user's data on an external drive.
A user lost a wallet containing credit and debit cards and is unable to purchase merchandise. Which of the following mobile phone technologies would allow the user to complete transactions?
GSM
MFA
PRL
NFC
A company uses legacy accounting software, and no replacement is available. Which of the following virtualization solutions will the company MOST likely select?
Network
Storage
Desktop
Sandbox
The owner of a restaurant reports that wireless network connections are lost intermittently throughout the day. Which of the following steps should a technician take to troubleshoot the issue? (Choose two.)
Identify the location of devices that utilize 2.4GHz
Map all of the wireless signals in the restaurant
Check to see if the phones are UTP or STP lines
Test to see if the copper electrical wires are causing interference
Verify T568B is being used in the wiring closet patch panel
A client wants to connect an external keyboard to an Android tablet. Which of the following connection types are appropriate for this task? (Choose two.)
USB-C
Bluetooth
Lightning
DVI
Infrared
A web developer needs to test the compatibility of web functions across multiple different browsers and versions of those browsers. The web developer only has one machine and cannot install multiple browser versions. Which of the following should the developer do to BEST resolve the issue?
Purchase more machines.
Deploy application virtualization.
Test using a virtual desktop.
Set up a multiboot configuration.
Which of the following standard ports should be open to allow a successful RDP connection?
53
443
445
3389
A technician is replacing all RJ45 cables in a customer environment. Which of the following are the BEST tools to execute the task? (Choose two.)
Cable tester
Scissors
Coaxial cable
Crimper
Optical fiber tester
A technician needs to configure a printer for network communications. Which of the following must the technician configure? (Choose three.)
PCL
MAC address
Subnet mask
Dots per inch
Gateway
Which of the following allows a switch to be divided into separate logical networks?
VLAN
SSL VPN
NAT
RADIUS
An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model?
Cost savings
Highly available
Dedicated hardware
Increased security
A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?
Calibrate the touch screen
Reset the mobile device
Replace the LED screen
Update the mobile device
A user submitted a help desk ticket to report that the Wi-Fi connection drops every time the microwave is used. A technician suspects the issue is related to interference. Which of the following should the technician do to provide the BEST long-term solution for the issue?
Change the Wi-Fi operation channel
Configure the Wi-Fi AP to 5GHz
Increase the power output of the AP
Change the SSID to hidden
To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?
Access point
Patch panel
Hub
Firewall
Wall jack
Which of the following describes traffic used to resolve the FQDN of a site into an IP address to help locate and browse websites appropriately?
DNS
AAA
SCADA
IoT
SQL
A business purchased a new multifunction printer that will be used to photocopy documents with hundreds of pages. A technician is configuring the printer. Which of the following features should the technician ensure is set up?
SMB
PCL
ADF
SSH
A user is traveling to another country and will be unable to get personal cell phone service after the plane lands. Which of the following should the user update to resolve the issue?
CDMA
PRL
MDM
GPS
Which of the following network devices operates as a bridge function?
Hub
Wireless access point
Transceiver
Media converter
A user's touch-screen tablet is having an issue with the screen orientation. Which of the following is MOST likely causing this issue?
The screen rotation is locked.
The screen protector on the tablet is damaged.
The touch-screen digitizer is malfunctioning.
The inverter is misconfigured.
The GPS on a user's phone has been unreliable. Which of the following will MOST likely resolve the issue?
Enabling high-accuracy mode
Replacing the battery
Disabling Wi-Fi connections
Utilizing a third-party map application
Which of the following settings on the MFP should the technician edit to BEST address the user's request to have scans viewable on the network for the entire department?
Scan to email
Server message block
Secured prints
Web services
Printer share
Which of the following should the technician verify FIRST when a laptop can only connect to a Wi-Fi network if it is positioned very close to a wireless access point after a screen replacement?
The internal antennas are connected.
The device has the latest OS updates.
The wireless device drivers are the latest version.
Airplane mode is disabled.
The battery is charging.
Which of the following components is MOST likely causing the issue when a mobile device no longer responds to touch/tap commands after being dropped and rebooted?
SIM card
Charging port
Digitizer
Battery
Which of the following server roles does RADIUS perform?
DNS
AAA
Mail server
Syslog
A technician is setting up three web servers for a retail company that takes online orders for its products. Which of the following network host services should the technician use to ensure the servers' resources will be utilized efficiently?
UTM appliance
AAA server
Spam gateway
Load balancer
When a page that was printed on a laser printer is touched, the image on the paper smears. Which of the following is MOST likely the cause of this issue?
Duplexing assembly
Fuser
Toner
Transfer belt
A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to indicate that it is cracked. Which of the following BEST describes why a blot is on the screen?
Digitizer damage
Improper charging
Ambient light sensor damage
Liquid damage
A user reports a repetitive clicking noise is coming from a personal laptop. A technician notes the laptop's inputs are severely delayed. Which of the following should the technician replace to resolve the issue?
The memory
The storage device
The integrated keyboard
The battery
