WorksheetsQuiz on Skills
Total questions: 36
Worksheet time: 18mins
What are hard skills?
Skills that you learned during schooling or training
Subjective skills that relate to the way you interact with other people
Skills that are innate and cannot be taught
Skills that are only relevant to specific job positions
What are soft skills?
Technical abilities related to job-specific tasks
Skills that you learned during schooling or training
Subjective skills that relate to the way you interact with other people
Skills that are not valuable to employers
What do employers look for in applicants?
Only hard skills
Only soft skills
Both hard and soft skills
Neither hard nor soft skills
Which of the following is an example of a hard skill?
Communication
Machine operation
Flexibility
Positivity
What type of skill is 'Accepting Criticism' considered?
Hard Skill
Soft Skill
Neither Hard nor Soft Skill
Both Hard and Soft Skill
Which of these would typically be listed in your resume under hard skills?
Conflict Resolution
Proficiency in a foreign language
Self-Confidence
Positivity
Flexibility is an example of which type of skill?
Hard Skill
Soft Skill
Technical Skill
Mechanical Skill
Effective communication allows us to do all of the following EXCEPT:
Share ideas
Learn
Build
Start an argument
Which of the following is NOT a result of effective communication according to the image?
Making a TikTok
Discussing the season finale of Stranger Things
Writing a Yelp review
Ineffective communication leading to an argument
What is communication considered as, according to the image?
A talent only a few people have
A skill that cannot be developed
A skill that anyone can develop
A natural phenomenon
What can ineffective communication accidentally do?
Help people grow
Start an argument
End an argument
Build relationships
What can effective communication help to do in a difficult situation?
Start an argument
Make a TikTok
End an argument
Write a Yelp review
What should you focus on to be a good communicator?
Your own thoughts and responses
What the other person is saying
The environment around you
Planning your next activity
Which of the following should be avoided to practice good listening?
Asking open-ended questions
Making eye contact
Looking at your phone
Using facial expressions
What does maintaining eye contact during a conversation signal?
Disinterest in the conversation
That the speaker is important
Confusion about the topic
Eagerness to leave
What is an aspect of active listening?
Interrupting the speaker
Avoiding eye contact
Sentence-grabbing
Asking open-ended questions
What is one way to depersonalize feedback when accepting criticism?
Take it personally
Ignore the feedback
Focus on specific actionable steps
Let personal feelings interfere
What should you do if the person giving you feedback is not providing constructive criticism?
Ignore them completely
Ask for action steps for the future
Argue with them
Accept it without question
What is a recommended action to take at the end of receiving criticism?
Disregard the feedback
Thank them and request a follow-up
Complain about the feedback
Give excuses for your behavior
What can being open to conflict promote?
Learning through innovation with diversity
Misunderstandings
Future conflicts
Technology dependence
What is one way to show that you are open to conflict?
Avoiding the conflict
Setting a tone for openness
Using technology more often
Focusing on words alone
What does not shutting down in a conversation signify?
It shows a lack of interest
It sets the tone for future conflicts
It resolves the conflict immediately
It promotes technology use
What is the recommended action regarding technology when communicating to resolve conflicts?
Increase technology use
Reduce technology use
Focus on sending more emails
Rely solely on text messages
What should be your goal for conflict according to the learning material?
To prove that you are right
To better yourself and better others
To win the argument at all costs
To call someone wrong
According to the learning material, which of the following is NOT an effective conflict resolution strategy?
Depersonalizing statements
Shouting and name calling
Thinking about your intentions
Trying to understand alternative statements
What does Dave Carnegie suggest about the outcome of arguments?
Arguments usually lead to a clear winner.
Arguments help in reaching a mutual understanding.
Most arguments end with both parties believing they are right.
Arguments are not beneficial and should be avoided.
How does the learning material suggest you rephrase statements to depersonalize them during a conflict?
"You said
"I understand that
"I can't believe you think
"It's wrong to think that
What is the intention of the Conflict Resolution Activity mentioned in the slide?
To make someone feel bad for the way they problem solve
To get the code correct
To simply call someone wrong
To shout
Which of the following is NOT a recommended approach during the Conflict Resolution Activity?
Working with your group to solve a riddle
Agreeing on an answer when the timer goes off
Making someone feel bad for the way they problem solve
Getting the code correct
What does flexibility on the job mean?
The ability to work overtime without notice.
The ability to respond to changing circumstances and expectations.
The ability to perform multiple job roles simultaneously.
The ability to take on additional tasks outside of job description.
Which of the following statements is a flexible employee unlikely to say?
How can I help with the situation?
That's not my job
Let's find a solution together.
I'm open to new ideas.
How does a flexible work attitude benefit the business during emergencies?
It increases the number of emergencies.
It allows emergencies to be more disruptive.
It allows emergencies to be less disruptive to the flow of the business.
It has no impact on the flow of the business during emergencies.
What are optimistic people able to do better according to the learning material?
Focus on negative aspects
See the bigger picture more clearly
Work less efficiently
Create a hostile work environment
What do negative emotions do to our brain's ability according to the learning material?
Enhance problem-solving skills
Sabotage the ability to solve problems
Improve concentration
Increase productivity
Effective leaders often display which of the following traits?
Inflexibility
Micromanagement
Visionary thinking
Reluctance to change
Which of the following is NOT a problem-solving step?
Defining the problem
Ignoring the problem
Generating solutions
Evaluating and selecting alternatives
