WorksheetsG3 Assessment
Total questions: 17
Worksheet time: 14mins
In a garage, a new trainee will be expected to
Work by themselves and report directly to the manager
Deal directly with customers
Repair and service vehicles unsupervised
Repair and service vehicles only when supervised by a qualified member of staff
A customer's vehicle is not going to be repaired on time. What should you do?
Verbally report the problem to your supervisor immediately
Leave the supervisor a written note on their desk
Wait until the customer turns up. Then go home
Keep working because your manager will deal with the angry customer
Your choice of communicating with a customer could be determined by
The distance involved
The location of the customer
The type of job your customer does
The location and distance of your customer from your place of work
When ordering parts, correct vehicle identification is essential.
True
False
Trade plates allows a motor vehicle trader to carry out their business without having to road tax every vehicle in their possession.
True
False
A customer's signature is required to authorise work being carried out on a vehicle because it:
avoids liability for the garage under the Unfair Contract Terms Act 1977
creates a legally binding contract between the customer and garage
is a requirement under the Supply of Goods and Service Act
enables the garage to retain the car in the event of a dispute
Which of the following methods of communication would be most suitable where an instant response is required; e.g. where permission is required to proceed with additional work on a vehicle?
Letter
Messenger
Telephone
Which of the following methods of communication would be the most suitable where a formal record is to be sent to a customer; e.g. perhaps where a payment of a bill is overdue.
Letter
Messenger
Telephone
Two housekeeping tasks that would be carried out by a technician during the course of their work would be:
Keeping the workshop/bay clean and tidy. Ensuring any spillages of oil/petrol etc are dealt with promptly.
Test and certify that workshop equipment (ramps etc.) are safe to use on a regular basis. Recalibrate engine diagnostic equipment regularly.
Check the tyre pressures on all the company vehicles daily. Ensure that the workshop fire alarm is functioning on a daily basis.
Valet the customers vehicle after servicing or repairs have been carried out. Clean the workshop windows once a week.
One important reason to have an initial induction into Health & Safety at your workplace is:
It is a legal requirement to get accident insurance
To raise awareness of the company Health & Safety policies, procedures and recording of any incidents
It is a legal requirement when working with other people
To promote business
What is the function of the service department in a car dealership?
The service department is the subdivision of the company which operates the sale of new and used vehicles.
The service department is the subdivision of the company which restores the looks of vehicles and thus maintains the resale value of the vehicle.
The service department is the subdivision of the company which handles all the spare parts and accessories for its customers' vehicles.
The service department is the subdivision of the company which carries out the repair and maintenance of its customers' vehicles.
The way costs are broken down when a customer has the bill for a particular job/service will be:
The labour rate and the amount of time charged for repairing the vehicle. Plus charges for indirect costs (like receptionists wages etc).
The cost of parts. Plus charges for indirect costs (like receptionists wages etc).
1 the cost of parts. 2 The labour rate and the amount of time charged for repairing the vehicle.
1 the cost of parts. 2 The labour rate and the amount of time charged for repairing the vehicle. Plus charges for indirect costs like receptionists wages etc
Which of the following methods of communication would be the most quick and effective way of informing all departmental staff of a meeting?
Telephone
Letter
Text message
Send a messenger to each member of staff
State two types of external customer to the parts department.
What is the function of the sales department in a car dealership?
The sales department is the subdivision of the company which restores the looks of vehicles and thus maintains the resale value of the vehicle
The sales department is the subdivision of the company which operates the sale of new and used vehicles
The sales department is the subdivision of the company which handles all the spare parts and accessories for its customers vehicles
The sales department is the subdivision of the company which carries out the repair and maintenance of its customers vehicle
An indication that a good quality of engine repair has been carried out is:
the car has been valeted before being handed back
the use of good quality components fitted to the manufacturer’s specification
the garage is prestigious in appearance
the high labour costs in the garage
After rectifying an engine fault you need to road test the customer's vehicle. Before you start the test it is essential that you:
complete the job card with all details concerning the vehicle repair
ensure your work bay is tidy and all tools have been put away
check that you hold the correct driver's license for the vehicle
check the vehicle's tyre pressures, oil level and windscreen washer fluid
