WorksheetsTST and BSR
Total questions: 10
Worksheet time: 6mins
How many phone activities should be in the BSR 1 Case before we can proceed with BSR 2?
6
5
3
When the vehicle SP arrived with the towed vehicle they were informed that the Repair Shop was already closed. What process should we follow?
Body Shop Refusal
Tow Store Tow
Where do we copy the case from when we are about to do BSR3
BSR1
BSR2
Where do we put the SY Address for a TST 1 case
Advance Charges, Case information, and Phone Activity
SWOOP notes, Swoop Invoice, Phone Activity
Notes and Attachment, Phone Activity, and DAN
CAN and DAN
What is the primary detail that we need to input when searching for the contact card of the Body shop/SPs/Storage yard when doing the BSR process in MS Dynamics.
Case Number from the client
JOB ID provided by the SP
Phone number from the contact card of the SP from BSR1
When do we hit CAN
no Final Tow-To-Location
SP egregious charges
SP ETA more than 45 mins
The vehicle you are trying to tow is located in Portland Oregon. It is already 9pm and the Body shop is closed. What must we do?
Tow the vehicle to the body shop and just leave it there without no one accepting it
Have the vehicle towed to storage
Tell the client we can't help
Leave the vehicle at the accident scene
Where do we check if the client does 1 case TST or 2 case TST?
AM knowledge Center
Swoop
MS DYNAMICS
AM DASHBOARD
What makes a case fall under the BSR process category? (Please select all that apply) 3pts
Body Shop is close because after business hours
Over Capacity
Body Shop did not receive an assignment from a client
Refusal of vehicle because Agero still has unpaid dues with them
For TST2, aside from placing the Storage Yard address in Phone Log, Notes and Attachment and DAN, where else do you need to update the Storage Yard address?
Swoop Notes
Dynamics Destination Location and Swoop Drop Off Location
Payment Notes
Client Action Needed
