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WorksheetsSalesperson Product Information Quiz
Total questions: 20
Worksheet time: 10mins
Acquiring product information makes sales presentations more
accurate
simple
incredible
exciting
Successful careers require
paperwork
preparation
college degrees
networking
Salespeople may contribute and edit content on a product-specific website known as a
wiki
testimonial
manual
podcast
One of the best tools a salesperson possesses is her/his
enthusiasm for the product
positive performance reviews
extensive vocabulary
personal style
Which of the following is an example of how product information is useful during a sales presentation:
To overcome customer objections
To obtain customer contact information
To showcase the company’s reputation
To increase the salesperson’s commission
Which of the following types of product information is provided by a manufacturer:
Industry publications
Personal experience
Internal sales records
Product manuals
Which of the following is an example of marketing literature that can provide useful product information:
Industry publications
Internal sales records
Product brochure
Wiki
An intranet is a place a salesperson might look for product information included in
marketing literature
industry publications
podcasts
internal sales records
If a salesperson is asked for product information that s/he doesn’t have, s/he should
refer the customer to another business
take an educated guess
find out immediately
tell the customer to try again later
The first step a salesperson should take in acquiring product information is to
use the product
sign up for product emails
read product literature
talk to customers
A restaurant server lets a customer know that a certain dessert contains pecans. This is an example of information about
how a product should be used
a product’s durability
where a product comes from
what's in a product
Customers are often interested in where products come from and
how they are manufactured
the month and year they were invented
how many the company has in its inventory
the name of manufacturing CEO's
A salesperson lets a customer know that if she isn’t completely satisfied with the product, she will receive a refund. This is an example of what type of product information?
Complementary products
Warranty, guarantee, and repair information
Product history
Information about durability/reliability
The best source of product information for use in selling is
fellow salespeople
personal experience
customer feedback
product manufacturers
Which of the following is a guideline for the use of product information in selling:
Try to close the sale no matter what
Focus on explaining product features
Strive to obtain customer referrals
Remember that features tell, but benefits sell
A salesperson tells a customer that a certain computer case is perfect for his new laptop. This is an example of what type of product information?
What models are available
Complementary products
What materials the product contains
Unique/Interesting product features
A salesperson tells a customer that a certain smartphone possesses a one-of-a-kind keyboard feature that makes it easier to text. This is an example of what type of product information?
Unique/Interesting product features
Complementary products
Product history
Distribution and delivery details
It is very common for a customer to ask
if a product comes in another style or color
who invented a product
to take a product home and try it out
what machinery is used in manufacturing a product.
A salesperson can suffer from “expert-itis” if s/he
uses too much industry jargon
relies too heavily on other salespeople for product information
doesn’t take enough vacation days
doesn’t acquire enough product information
The most significant product information a salesperson should know is
how the product can and should be used
any unique features the product possesses
information about the product’s reliability
what styles, colors, and models are available
