Assess the situation.

Keep the passenger comfortable.

Advise flight crew.

No need to record incident in the FR.

TTW permit a cabin crew seat to be occupied by passenger without any restrictions.

A passenger shall as soon as possible be called ABP (This does not include persons below 15 years old).

ABP must be briefed on the necessary safety procedures, including operation of the exit door, cabin crew seat, bracing position before being permitted to

occupy a cabin crew seat by the flight crew.

If the only certified CIC is incapacitated and none of the other crew members are a certified CIC, the FA3 would have to take initiative and instructions from the flight crew.

Passengers are able to request for a flight change for the different day departure to the same destination.

Passengers are able to request for a flight change for the same day departure to the same destination.

Passengers will be served water individually by request.

No refreshment will be provided

Considered of passengers’ physiological requirements and humanity, CIC is empowered to sale food and drinks available in the F&B carts.

CIC reports to flight crew about the time needed for pre-preparation operations and consult with flight crew to evaluate the possibility of providing pre-order food and drinks service on ground

When conducting the pre-order food and drinks service, aircraft refueling is not allowed.

Remain a clear cabin aisle. Food or drinks can be served by service cart.

Flight punctuality, cabin temperature, cabin cleaning, carry-on baggage, cabin seat planning.

Slide is inflated unexpectedly .

Any irregularity involving food and beverage, foreign object found in food or beverage.

A cabin facility that is seriously defective and has affected our service quality or posed a negative impact to passengers.

CIC uses the standard phraseology to report to flight crew, in order to facilitate communication with the GHA to make further handlings.

Stowage location.

Evidence.

CIC must report to flight crew whom will then notify GHA.

Its relevant personnel to embark for further handling.

Transfer all related documents and personal belongings of the subject passenger to GHA for follow-up process.

CIC dont need assists with the follow-up handling.

Request all passengers to remain seated through announcement then wait until airport First Aid team

The subject passenger must be placed on the seat with seat belt fastened, and also use extension belts to secure the subject passenger.

If there are other unoccupied seats, cabin crew must rearrange the seats to separate the subject passenger from other passengers.

The subject passenger is allowed to be placed in the lavatory, an aisle seat, emergency passage, or in an emergency exit.

If the subject passenger travels alone, cabin crew explains to the passenger seated beside

Page for an on board medical doctor.

Ask the passenger if he/she has contacted patients with infectious disease for the last 21 days.

Isolate the ill passenger immediately. Where possible, move the passenger to the back of the aircraft. Designate one toilet facility for the use of the sick passenger only and indicate clearly. If possible, 2-3 rows of seats in front, behind and across should be kept empty. If not, the passenger in these seats should be provided masks.

The designated cabin crew in close contact with the ill passenger and who is assisting the on board medical doctor should wear a protective mask and gloves (provided by FAK ). Similar protection should be given to the doctor and all in attendance.

Passengers are free to use their mobile phones only when advised by the pilot-in-command.

Crew should not be misleading or give the impression of concealment of the true cause of the difficulties

Give an explanation of the difficulties being encountered and assure passengers that the flight will not proceed if any doubt existed of the safe operation of the aircraft.

Crew should avoid discussing among themselves, in the vicinity of passengers, matters relating to operational difficulties.