WorksheetsD4D PRACTICE TEST
Total questions: 20
Worksheet time: 10mins
Narrow ideas down to see which make the most sense to solve.
Storyboarding
10x2 Narrowing
2x2 Narrowing
2x9B Narrowing
Define a problem or inconvenience that a customer encounters while using a product or service that causes a negative emotion.
Problem
Pain Point
Empathy Debrief
Customer Benefit
The minimum required to test your leap of faith assumption. Must measure real behavior.
Customer problem statement
Preventative action
Root cause hypothesis
Hypothesis statement
Used to collect as many solution ideas as possible, no matter how unachievable they may seem.
Problem Solving
Constraints
Brainstorming
Design Process
Definition: part of the front-end experience or back-end technology is fake or incomplete.
Fully Built A/b Test
Concierge Test
Technical Test
Fake-o-test
Definition: The second principle in the design thinking process.
Technical test
Customer benefit
7 to get 1
Go broad to go narrow
Definition: learning about a customer through observing and listening to them.
Empathy debrief
What should teams do when narrowing?
Deep customer empathy
Customer benefit
Definition: the improvement the product or service makes in the customers' life that makes it valuable to them.
Customer strategy
Deep customer empathy
Pain point
Customer benefit
Definition: coming up with a large variety of solution ideas and then focusing on the ideas that are most likely to provide customer delight.
Empathy debrief
Go broad to go narrow process
Experiment plan
Hypothesis statement
Definition: when a customer problem is discovered, the team will come up with a bold way to solve the problem.
Solvent
Colloid
Emulsion
Solution
Definition: the whole idea is fully built before being tested.
Fully built A/B test in Production
Fake-o-test
Concierge test
Technical test
Definition: Sketch/demonstrate the customer experiencing the solution.
Scripting
Storyboarding
Interactive
Rapid Experiments With Customers
Reflect on what you learned about the customer and the pain points they encountered during your observation. Which term best fits this definition?
Leap Of Faith Assumption
Deep Customer Empathy
Pain Point
Empathy Debrief
Generate lots of ideas before settling on an idea. Which term best fits this definition?
technical test
7 to get 6
7 to get 1
93 to get 1
Conducting tests with a customer to gather and analyze data. Which term best fits this definition?
Technical test
Rapid experiments with customers
Experiment plan
Fast cycle sketch test
Review results of your experiment (data and surprises) and decide what changes you will make to the original solution idea. Which term best fits this definition?
Technical Test
Experiment Plan
Solution
Hypothesis Statement
Teams observe testers using a prototype that has been drawn out on paper. What is this test called?
Fake-o-test
Concierge test
Fast cycle sketch test
Rapid experiments with customers
What term is used to describe behaviors or methods that customers use that are eye-opening or unexpected?
Pitfalls
Brainstorming
Mistakes
Surprises
An experiment delivered manually with everything built is known as what type of test?
Consumer mapping test
Concierge test
Technical test
Fake-o-test
What is the term for when the whole idea is fully built and then tested?
Concierge test
Fake-o-test
Fully built A/B Test
Technical test
