WorksheetsExercise of loss case.
Total questions: 9
Worksheet time: 18mins
Name
Class
Date
1.
Was the decision to take the loss correct in accordance with the policy?
a)
yes
b)
No
c)
Maybe
2.
What was the expense type?
a)
Coupon
b)
Refund
c)
Host compensation
3.
Was the processed investment amount correct?
a)
Amount materially overpaid
b)
Amount materially underpaid
4.
Which policy is applicable?
a)
Refund Guidelines and Losses
b)
Aircover
c)
Rebooking and Refund Policy
d)
EC Policy
e)
Cancellation Policies (Guest and Host)
5.
Did the ambassador correctly process the expense?
a)
Yes
b)
No
6.
Did the ambassador correctly process the expense? In case you answer is (NO)
a)
Incorrect loss reason selected
b)
Mediation was not done or incomplete based on Airbnb Policies / WF
c)
Processed Airbnb loss / coupon instead of Host payout adjustment
d)
Expense should have been paid by the guest
e)
Admin notes incomplete / or not present
7.
Did the ambassador properly educate the user regarding the investment?
a)
Incomplete information about the processed loss provided to the user
b)
All the education was provided to the Guest.
c)
No education about the processed loss
8.
What type of documentation was provided?
a)
Death Certificate
b)
News articles related to the death (article must name the individual in question)
c)
Police report
d)
Obituary (from newspaper/publication or online)
e)
Other
9.
The documentation was valid?
a)
Yes
b)
No
c)
Maybe
100 %
