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WorksheetsNHA CMAA Module 4 Scheduling Quiz
Total questions: 25
Worksheet time: 13mins
Which of the following is a pre-determined service type for optimal scheduling within the same medical organization?
Same provider service within the past 3 years
Service provided out-of-network
Service provided with a different provider in the same medical organization
Service provided via telehealth due to different geographic location
A medical administrative assistant answers a call from a parent who states that their 7-year-old child has a sore throat, runny nose, and earache. The child was last seen 1 month ago for a camp physical. The assistant should schedule the appointment for which of the following durations?
15 minutes
20 minutes
45 minutes
60 minutes
A medical administrative assistant takes a call from a patient who says they just spoke with their provider and was advised to schedule an appointment for tomorrow for high blood pressure, diabetes, and gout. For which of the following time frames should the assistant schedule the appointment?
15 minutes
30 minutes
45 minutes
60 minutes
Which of the following patient needs is appropriate to schedule for a telehealth appointment?
Complete physical exam
Suture removal
Test results
Fracture
Which of the following types of equipment are required for a telehealth appointment?
Printer
Microphone
Touchscreen
Surge protector
A patient is scheduled for a recurring therapy session next week and wants to know if they can change the appointment to telehealth. Which of the following actions are required prior to the telehealth appointment?
The patient will need to sign a medical records release form
The patient will need to consent to telehealth
The provider will need to notify the patient that telehealth is not available for therapy
The medical assistant must obtain preauthorization for the use of telehealth
To initiate the patient registration process, the medical administrative assistant will ask for which of the following types of verification information?
Proof of bank account number
Credit card on file
License plate number
Medical insurance policy numbers
Which of the following information can be located on the patient registration form?
Allergies
Telehealth platform
Health history
Religious affiliation
Prior to scheduling the appointment, which of the following is the first step after collecting the patient's insurance information?
Assist the patient while completing the registration form
Call the previous provider and obtain the insurance information
Repeat insurance information and compare insurance card and photo identification
Ask the emergency contact person for the insurance information
When are intervals used in the appointment schedule?
For new patient appointments
Between scheduled appointments
During patient registration
To add extra time for difficult appointments
Which of the following is a difference between electronic and manual scheduling?
Appointment type
Schedule logs
Acceptable forms of payment
Templates
Whether scheduling electronically or manually, a scheduled preparedness training is which of the following types of scheduling consideration?
Equipment consideration
Building safety
Urgent
Provider's chosen working hours, days, and specified times
Which of the following electronic communication methods can be used to confirm a patient's scheduled appointment day, date, month, and time?
Patient portal
Reminder card
Verbal acknowledgement
Which of the following is the appropriate time to remind the patient of payment expectations?
During the initial registration
During the arrival check-in
During the appointment confirmation
During the follow-up
Besides insurance and payment expectations, which of the following is another confirmation essential to help reduce workflow gaps?
No-show and cancellation policies
Operational hours
Bring financial records
Bring reading material
When a patient misses a recurring follow-up appointment, besides contacting the patient, which of the following actions should the medical administrative assistant take?
Document the instance and reschedule the appointment
Inform the insurance provider
Resend the welcome materials
Automatically assess a no-show fee
If an hour left in the day's schedule, one of the providers has an unexpected situation and needs to leave immediately. The provider has the last seven patients of the day already checked in, waiting in the reception area. How should the remainder of the day's schedule be managed?
Make a general announcement and tell the patients to leave
Make a general announcement that another provider will see all today's scheduled patients in the next 2 hours
Talk to each patient privately, apologize for the inconvenience, and offer another provider as an option or reschedule to a different day that is convenient for the patient
Talk to each patient privately and offer to reschedule with same provider the next morning first appointment of the day
An established patient confirmed the time-specified scheduled appointment for a complete annual physical appointment 48 hours prior; however, the patient arrives 3 hours late. Which of the following is the best approach to managing the schedule?
Educate the patient on the scheduling impact and document the exchange
Reschedule the 60-minute appointment for an alternative day and document the exchange
Honor the late arrival and use the interval time to catch-up
Tell the patient they will be called back next and document the late arrival
Which of the following is necessary to confirm insurance authorization, coverage, and patient financial responsibility for an elective procedure appointment?
Referral
Preauthorization
Consultation
Adjudication
Which of the following processes must be accomplished when scheduling a patient for a specialty consultation?
Provide a welcome packet
Consider provider preference
Schedule preadmission testing
Obtain a referral
For which of the following reasons is it necessary for the medical administrative assistant to obtain preauthorization prior to specialized testing or procedures prior to scheduling an appointment?
To determine medical necessity of the service
To determine the amount the insurance plan will pay
To determine the patient’s probability of paying for the service
To determine when the appointment should be scheduled
For which of the following reasons are vaccination questions a necessary part of the pre-appointment screening?
To determine the need for precertification
To determine the insurance coverage
To determine the cost of vaccinations
To determine immunity status as part of the overall health check.
Which of the following is considered a mental health status question during the pre-appointment screening?
Immunization changes
Insurance changes
Family dynamic changes
Patient portal changes
Which of the following is part of the symptom screening questionnaire?
Test results
Constipation
Copayment
Vacation plans
During the telehealth pre-appointment screening and confirmation, which of the following technological considerations is necessary to share with the patient?
Equipment brand
Equipment weight
Equipment positioning
Equipment maintenance
