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WorksheetsNHA CMAA Module 7 Med Practice Admin Procedures and Logistics
Total questions: 25
Worksheet time: 13mins
Which of the following is a type of physical safeguard to protect patient medical records?
Firewalls
Automatic log off
Software that logs access history
Employee training
Which of the following paper filing systems can be helpful in a multiple-provider practice?
Alphabetic
Color
Numeric
Terminal digit
Which of the following is accurate regarding back-up procedures for data storage in a health care organization?
Medical administrative assistants perform back-up procedures daily.
Downtime may be necessary when upgrades or maintenance occur.
Data should be backed up in a room off the health care facility.
The system should be backed up annually.
Which of the following would petty cash funds cover?
All items greater than $100 each
Utility expenses
Lunch for a medical provider
Purchasing a new printer
Which of the following methods of payment is typically not accepted for patient copayment amounts?
Debit cards
Personal check
Credit card
Cash
Which of the following actions must be taken at the end of the day for payments collected?
Balance financial transactions.
Take the payments home to ensure they will not be lost.
Store cash received in the petty cash fund.
Put the payments on the provider’s desk to be addressed the next day.
Which of the following is an opening procedure performed in a health care facility?
Preparing the reception and waiting room area
Sterilizing and shutting down equipment
Turning on the answering service
Disinfecting all common areas
Which of the following should be printed out during the opening procedures for a health care organization?
The schedule for the day
The reconciliation of financial transactions
A log that includes who enters and exits the facility
An audit log that shows which medical records were accessed by whom.
Who is responsible for monitoring and replenishing petty cash funds?
Patients
Medical administrative assistant
Front desk
Office manager
Which of the following must be included in the inventory of equipment for the health care organization?
Upgradeable options
Brand comparisons
Maintenance log
Customer rating
Which of the following should be verified when deliveries of supplies are received?
The person who inventoried the prior delivery
If the item goes to a specific person or department
The person who placed the order researched for the best price
Any discounts received for the supplies
Which of the following can be used to make inventory software easier to use while maintaining accuracy?
Linking the computer system to the vendors
Only inventorying items greater than $500 in value
Having two different employees verify
Using barcodes for tracking
Which of the following can be a financial repercussion of not updating the inventory regularly?
A person or department not receiving their item
Having an excessive number of expired supplies
Having the right number of supplies
Preventing a shortage of items
Which of the following is a benefit of using inventory software?
Eliminating downtime
Determining trends of usage
Having a surplus of supplies
Limiting access to one person
Which type of correspondence can be used to communicate a message to office staff with a date for a reference?
Template
Formal letter
Standard form letter
Memorandum
Which of the following should be used when answering the telephone in a health care facility?
The name of the facility
A loud voice
A monotone voice
The date and location of facility
Which of the following actions should be taken when a second call comes in while speaking with a person on the first call?
Put the first person on hold, and complete the second call
Let the second call go to voicemail
Put the first person on hold, and screen the second call
Ask the first caller to call back later so the second call can be answered
When the health care facility has a downtime and paper messages are required, which of the following information must be documented?
The name of the health care facility
The facility's cell phone service company
The facility's employer information
The initials of the person who took the message
Which of the following is a proper salutation?
To Whom It May Concern
Dear Sir or Madam
Dear Nelson Fletcher
Dear Mr. Nelson Fletcher
Which of the following applies to written correspondence?
Proofread correspondence before sending
Write at a college level to patients
Correspond when upset so that details are not forgotten
Incorporate complex medical terms
Which of the following should be followed when writing to a specific person?
Use generic greetings.
Use nicknames.
Use Mrs. if female.
Use their formal name.
Which of the following is true for written correspondence in an electronic message to a patient?
Incorporate positive emojis.
Send test results and medical records via regular email.
Include a personal signature line.
Keep a copy of the correspondence in the patient’s medical records.
In which of the following software programs should medical administrative assistants be proficient?
Desktop publishing
Word processing
Slide presentation
Database software
Which of the following should be completed during downtime without computer access?
Document each action and information.
Assign one employee to document all occurrences.
Record information the next day or when the computers are available.
Make notes of relevant points.
Which of the following is a key factor to consider when experiencing downtime?
Physical documentation
Data usage
Internet access
Alarm system
