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WorksheetsQuiz 1 Midterm QSM 2024
Total questions: 9
Worksheet time: 5mins
Naturally, the service setting should be clean and orderly, conducive to work in, well-designed to harness employee satisfaction, which somehow relates to guest satisfaction.
Expectations
Mood and Emotion
Employee Satisfaction
Service Production Factory
Function Value
It is quite different in manufacturing industry as in service, the guest is in the middle of it. Within the _______, the guest undergoes and co-produces the service experience and the service setting has a big role in the guest satisfaction and eventually, loyalty.
Expectations
Mood and Emotion
Employee Satisfaction
Service Production Factory
Function Value
What kind of Servicescape principle shows from this photo?
MAJOR STRUCTURES
EVERYTHING SHOULD HAVE A PURPOSE
ESTABLISH DESIGN WITH LESS SUPERVISION
FUNCTION AND AESTHETICS SHOULD BE PRESENT
From principle number 1 what function does this photo shows?
Use Areas
Natural Elements
Major Structures
Minor Structures
From principle number 1 what function does this photo shows?
Major Structures
Use Areas
Minor Structures
Forces of Nature
When planning for space allocations of the servicescape, it is important to consider the physical strengths and weaknesses of the site.
FUNCTION AND AESTHETICS SHOULD BE PRESENT
SET UP A SUBSTANTIAL EXPERIENCE FOR THE GUESTS AND EMPLOYEES
SET UP AN APPROPRIATE EXPERIENCE FOR GUEST AND EMPLOYEES
DESIGN SHOULD BE FOR BOTH EMPLOYEES AND GUESTS
Give me the importance of Servicescape
Expectations
Mood and Emotion
Employee Satisfaction
Service Production Factory
Function Value
He introduced certain principles on how to effectively design establishments for the purpose of both the guests and the employees as they are the ones who usually utilize establishment spaces.
(a)
The actual, physical environment where the act of service is performed, delivered, and consumed.
(a)
