WorksheetsTeller to Seller Quiz
Total questions: 14
Worksheet time: 15mins
What is the definition of upselling?
Selling a cheaper version of the original purchase
Selling additional items that complement the main purchase
Offering a completely different product range
How can suggestive selling contribute to increased revenue?
By pressuring customers into buying more than they need
By offering lower-quality products at higher prices
By educating guests and offering higher-quality products that match their needs
What is the purpose of suggestive selling?
To provide a neutral description of a product
To create an image in the customer's mind and generate interest
To handle objections and offer alternative products
Which type of selling question encourages customers to make spontaneous choices?
Alternative questions
Leading questions
Trigger questions
What are the benefits of knowing your product as a salesperson?
It builds self-confidence and trust with the guest
It allows you to ignore guest needs and preferences
It helps you focus solely on increasing revenue
What is the recommended approach when handling objections?
Be negative and dismissive
Listen and understand the customer's concerns
Ignore the objections and move on to the next point
What is the difference between upselling and cross-selling?
Upselling involves recommending additional items in the same product range, while cross-selling involves recommending items in a different product range.
Upselling involves offering a cheaper version of the original purchase, while cross-selling involves offering a more expensive version.
Upselling and cross-selling are interchangeable terms with no distinction.
What is the purpose of using powerful selling words in suggestive selling?
To confuse the customer and create intrigue
To manipulate the customer into making a purchase
To motivate and tempt the customer by creating an appealing image
What tool is used to listen carefully to guests and identify their needs?
Phone
Ears
Headphone
How can you check customer satisfaction?
Ask for feedback and acknowledge suggestions and criticisms
Ignore customer feedback and focus on making sales
Thank the customer for feedback and dismiss their concerns
Which tool is used to establish rapport and show happiness and interest in suggestive selling?
Fruit Basket
Discount
Smile
Which type of question is used to offer the customer a choice between two products?
Alternative questions
Leading questions
Trigger questions
What does the FAB sales approach stand for?
Features, Advantages, Benefits
Functions, Attributes, Balances
Facts, Assessments, Benefits
Which type of guest may appreciate recommendations for quick-to-prepare dishes?
Business guests
Romantic couples
Guests with children
