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MIL- II

Total questions: 97

Worksheet time: 59mins

Name
Class
Date
1.

True or False: Communication is more than just talking face to face?

a)

True

b)

False

2.

What is Body Language?

a)

Postures, gestures, and facial expressions.

b)

The exchange of information through the use of words.

c)

Your words say one thing but your body language say another.

d)

Speak from your point of view.

3.

Good listening skills include what?

a)

Smiling and waving at people

b)

Yelling loud at people

c)

Writing in slang.

d)

None the above.

4.

The exchange of information through the use of words or actions is

a)

Active listening

b)

Body language

c)

Communication

d)

Aggressive

5.

Which of the following is considered a speaking skill?

a)

Make clear, simple statements

b)

Paying attention

c)

Rereading your words before you send a message

6.

Which of the following is considered a listening skill?

a)

Thinking before you speak

b)

Writing clear, simple statements

c)

Paying attention

7.

Two types of communication are:

a)

Verbs and Nouns

b)

Verbal and information

c)

Verbal and non-verbal

d)

Happy and sad

8.

An example of verbal communication is:

a)

Phone conversation

b)

Posture

c)

Eye contact

d)

Writing an email

9.

Which of the following is a barrier to communication?

a)

Message is not clear

b)

Not listening

c)

Lack of language skills

d)

All of the above

10.

Which is NOT important in effective communication?

a)

Wearing a red tie

b)

Making eye contact

c)

Using appropriate body language

d)

Using the appropriate tone

11.

A good, clear speaker…

a)

Understands what he/she wants to say

b)

Considers the audience and the setting

c)

Checks to assure understanding, and listens to responses

d)

All of the above

12.

What's the favourite drink of India?

a)

coffee

b)

tea

c)

milk

13.

What's the name of India's film industry?

a)

Dollywood

b)

Hollywood

c)

Bollywood

14.

India is the only country in the world where

a)

both lions and tigers live.

b)

both cats and dogs live.

c)

both lions and elephants live.

15.

People in India greet each other by saying...

a)

Hān

b)

Namaste

c)

Dhanyavāda

16.

Which monument was built as a tomb for an emperor's wife?

a)

Mysore Palace

b)

Taj Mahal

c)

Jantar Mantar

d)

Jamma Masjid

17.

Which of the following is positive body language to use when speaking?

a)

Fold your arms or cross your legs

b)

Stand behind a lectern and keep your body hidden

c)

Keep your arms open and use open gestures

d)

Dont make eye contact

18.

Which of these is a best way to ask questions?

a)

Use open questions that encourage a full response

b)

Ask only a question that requires yes/no response

c)

Use leading words to suggest the response you require

d)

Ask something that you wouldn't want to answer

19.

Which of the following are parts of active listening? Tick whichever applies.

a)

Clarifying

b)

Interrupting

c)

Rephrasing

d)

Being quiet

20.

The use of words or phrases that are disrespectful towards others is called

a)

assertive behaviour

b)

passive behaviour

c)

aggressive behaviour

d)

dormant behaviour

21.

A friend tells you,"I'm afraid my classmate is telling bad things about me behind my back. I don't know what to do. I am so upset about this." Which of the following response is a paraphrase?

a)

You are feeling very upset because your close friend has betrayed you.

b)

Dont be hasty. First confirm if the information is true and then you can confront him. It might be a rumor.

c)

You are afraid that your classmate is telling bad things about you behind your back. You dont know what to do and you are very upset about this.

d)

I think you have very low self esteem. That is why you think others are talking behind you. You need to be more confident about yourself.

22.

If Meena had come, she would have won.

a)

If she hadn't won, she'd have come.

b)

Meena did not win because she did not come.

c)

When Meena came, she always won.

d)

Meena didn't come, but she won anyway.

23.

John is English but Anne isn't; She's American.

a)

Anne is English.

b)

John isn't English.

c)

John isn't American.

d)

John and Anne aren't English.

24.

You can't come without a ticket.

a)

You mustn't go with a ticket.

b)

You can come if you have a ticket.

c)

You dont need a ticket to come.

d)

You cannot buy a ticket now.

25.

Is Coca-Cola or Pepsi better? Choose the STRONGEST claim:

a)

Coke is better than Pepsi because more people in the world like it.

b)

I believe Pepsi is better because it tastes better than Coke.

c)

Coca-Cola is better a drink than Pepsi

d)

Coca-Cola has more sales and flavor options, and therefore, is better than Pepsi.

26.

What is the best synonym for 'meticulous'?

a)

moderate

b)

careful

c)

needing attention

d)

conscientious

27.

what is the synonym of the word 'piety'?

a)

faith

b)

honor

c)

integrity

d)

honesty

28.

How many students in your class ___________ from Japan?

a)

comes

b)

came

c)

come

d)

are coming

29.

There ________ a load of laundry to do.

a)

is

b)

are

30.

If it's worrying you, you should ________ your mind.

a)

speak

b)

talk

c)

either speak or talk can be used

d)

neither speak nor talk can be used

31.

Where _________ Anitha and Maria at 6 p.m yesterday?

a)

was

b)

were

c)

is

d)

was

32.

How confident are you with your communication skills?

a)

Very confident

b)

I am ok

c)

Average

d)

Not very confident

e)

Need to improve a lot

33.
What is non-verbal communication
a)
communicating with someone by using gestures
b)
Getting messages across with facial expressions
c)
Using your body language to convey something to someone else
d)
All of the above
34.
Which of these is NOT an example of a verbal communication skill
a)
The speed of our speech
b)
Eye contact
c)
Language used
d)
Volume of speech
35.
The loudness or softness of the speaker's voice
a)
rate
b)
pitch
c)
volume
d)
posture
36.

What is verbal communication?

a)

gestures, facial expressions, and body positions

b)

use of language

37.

Communication without words is called

a)

Silent speaking

b)

Verbal communication

c)

Nonverbal communication

d)

Interpersonal communication

38.
When you speak, your listener gets messages from...
a)
What you say and your vocabulary
b)
How you look and your words
c)
What you say, how you act, and your accent
d)
What you say, how you act, and how you look
39.
Non verbal language includes facial expressions, gestures, eye contact and ________.
a)
laughing 
b)
appearance
c)
posture
d)
all of the above 
40.

Examples of correctly using speech and volume skills include...

a)

Giving the right info, speaking at the right volume, and articulating your words.

b)

Speaking softly, use long pauses, and positive facial expressions.

c)

Keep eye contact, speaking loudly, and using the right language.

d)

Hold your head high, yell all your words, and keep your eyes closed.

41.

Juan is drumming his fingers on the table while his mother gives him directions for cleaning the house. This gesture communicates

a)

worried

b)

impatience

c)

contempt

d)

disgust

42.

Mr. Jones is stroking his chin while talking to his Science class. What is he communicating?

a)

Anger

b)

Fear

c)

Contempt

d)

Trying to make a decision

43.

When asked if she was cheating during the test by her teacher, Kim looks down at the floor. What is her body language communicating?

a)

fear

b)

sadness

c)

guilt

d)

concealing something

44.

John bites his fingernails but only in the presence of his coach. What is his body language communicating?

a)

sadness

b)

insecurity

c)

fear

d)

anger

45.

Which of the following is a barrier to communication?

a)

Message is not clear

b)

Not listening

c)

Lack of language skills

d)

All of the above

46.

Facial expressions, posture and eye contact are all skills in ....?

a)

verbal communication

b)

anti-verbal communication

c)

post-verbal communication

d)

non-verbal communication

47.
Non-verbal communication can stand-alone by itself and it is not linked to verbal cues.
a)
True
b)
False
48.
Communication is always a ___ way process.
a)
one
b)
two
c)
three
d)
four
49.
Communication is the process of sending and receiving messages 
a)
true 
b)
false
50.
Making eye contact is a form of body language.
a)
TRUE
b)
FALSE
51.

The process of exchanging thoughts and messages between two or more people is the definition of...

a)

Eye Contact

b)

Communication

c)

Conflict

d)

Communion

52.

What type of language listed below is considered to always be unacceptable? Select ALL that apply.

a)

Persuasive

b)

Judgmental

c)

Informative

d)

Assumptive

e)

Sexist

53.

Effective communication needs to be

a)

Simple

b)

Clear

c)

Complete

d)

All of the above

54.

The way we sit, our facial expressions and body

language show __________ communication.

a)

Non- Verbal

b)

Physical fitness

c)

Stress

d)

None

55.

Verbal communication is the use of _____.

a)

sign

b)

maths

c)

images

d)

words

56.

Clear communication leads to _____.

a)

Different work

b)

Opposite work

c)

Slow work

d)

Faster work

57.

Which is not a type of non-verbal communication?

a)

E-mail

b)

Eye-contact

c)

Hand

movements

d)

Facial expression

58.

Distance between yourself and the other person is

called ________.

a)

Spatial distance

b)

Relationship

c)

Informal

d)

Close

59.

Vinod met his new manager at his workplace. He

had to ______ himself first.

a)

Thank

b)

Introduce

c)

Appreciate

d)

Praise

60.

Conflict usually creates ____

a)

Negative

emotions

b)

Positive

emotions

c)

Happy emotions

d)

Fight

61.

Tina and Lyra's team are working together to

finish the school painting project. What should

both teams do to finish the project?

a)

Resist

b)

Share

responsibility

c)

Fight

d)

Argue

62.

Rita talks to her customers. But she is unable to

understand what they say. What should she do?

a)

Improve her

listening skills

b)

Stop talking to

them

c)

Fight with

customers

d)

Stop her

business

63.

You are unable to share your message properly in

an email. Which skill should you improve?

a)

Writing

communication

b)

Speaking

c)

Reading

d)

Playing

64.

Different people work together on the same task

is called____.

a)

Teamwork

b)

Project

c)

Meeting

d)

Discussion

65.

Sharing will help everyone feel involved and _____.

a)

Happy

b)

Sad

c)

Motivated

d)

Close

66.

Arguments or disagreements between two groups of

people are called _________

a)

Teamwork

b)

Conflict

c)

Happiness

d)

None

67.

A formal letter can be used for __________

purposes.

a)

Boring

b)

Official

c)

Friendhship

d)

Fighting

68.

True or False: Communication is more than just talking face to face?

a)

True

b)

False

69.

Good listening skills include what?

a)

Smiling and waving at people

b)

Yelling loud at people

c)

Writing in slang.

d)

None the above.

70.

A situation in which your words say one thing but your body language says another is

a)

An “I” Message

b)

A mixed message

c)

Body Language

d)

Active listening

71.

Which communication style is the most effective?

a)

Aggressive

b)

Passive

c)

Assertive

d)

Passive Aggressive

72.

Two types of communication are:

a)

Verbs and Nouns

b)

Verbal and information

c)

Verbal and non-verbal

d)

Happy and sad

73.

We communicate by:

a)

Speech (Telephone call, conversations, etc)

b)

Visuals (Body language, facial expressions)

c)

Writing (Letter, emails, newsletters, etc)

d)

All of the above

74.

All of the following are examples of active listening, EXCEPT:

a)

Showing interest in the message

b)

Staring out the window

c)

Making eye contact with the messenger

d)

Not interrupting the messenger

75.

A good, active listener…

a)

Remains quiet while listening

b)

Interrupts the speaker

c)

Answers his/her cell phone during the presentation

d)

Makes fun of the speaker

76.

what percentage of a emotional communication is conveyed by the tone of the person speaking ??

a)

38

b)

55

c)

7

77.

How important in non verbal communication in a conversATION?

a)

Most imp

b)

Very imp

c)

Not important

d)

Dont know

78.

1. ___ means communication without words.

a)

Object communication

b)

Written communication

c)

Oral communication

d)

Non verbal communication

79.

The person who transmits the message is called ___.

a)

Channel

b)

Sender

c)

Receiver

d)

Response

80.

Communication is a non stop

a)

Paper

b)

programme

c)

Process

d)

Plan

81.

Communication is a part of

a)

Soft skills

b)

Hard skills

c)

Short skills

d)

Rough skills

82.

Our dress code is an example of _____________ communication.

a)

verbal

b)

Written

c)

Non verbal

d)

Spoken

83.

Letter, e-mail telephone are examples of __________

a)

message

b)

Feedback

c)

Channel

d)

Encoding

84.

Understanding __________different parts of speech forms the base of leaning grammar

a)

Five

b)

Eight

c)

Six

d)

Seven

85.

A__________way be defined as the name of a person place or thing

a)

Verb

b)

Noun

c)

Pronoun

d)

Adverb

86.

The person who transmits the message is called the ____ or

a)

Receiver

b)

Sender

c)

Taker

d)

Giver

87.

The nouns which cannot be felt, seen or heard are called __________

a)

Collective

b)

Common

c)

Abstract

d)

Proper

88.

The information which is transferred to the receiver has to be interpreted this process is called

a)

Encoding

b)

Closing

c)

Opening

d)

Decoding

89.

The message may be misinterpreted because of

a)

Barriers

b)

Distortions

c)

Distractions

d)

Noise

90.

In oral communication there is a possibility of immediate _________

a)

Reset

b)

Refection

c)

Reaction

d)

response

91.

It is important to consider proper _____ room where you are giving your presentation.

a)

Darkness

b)

Lighting

c)

Lightning

d)

Ventilation

92.

Evaluative listening is also called _____

a)

Therapeutic

b)

Evaluative

c)

Dialogic

d)

empathetic

93.

The _____________speech is also called as reported speech

a)

Direct

b)

Indirect

c)

Indecisive

d)

Indefinite

94.

In _____ Listening the difference between the sounds is identified

a)

Discriminative

b)

Comprehension

c)

Empathetic

d)

Dialogic

95.

During presentation using an OHP. One can read information line by line using an opaque sheet to cover the transparency with a view to minimize distraction. This technology is called _________

a)

Zero disclosure

b)

Positive disclosure

c)

Negative disclosure

d)

Progressive disclosure

96.

____ Listening means learning through conversation

a)

Dialogic

b)

Evaluative

c)

Appreciative

d)

Empathetic

97.

The ___________is an exclamation mark

a)

;

b)

.

c)

?

d)

!

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