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WorksheetsGE 5 MASTERY 3
Total questions: 30
Worksheet time: 23mins
This is a persuasive summary of one's qualifications for employment.
(a)
What is the purpose of upward flow communication in an organization?
To spread information through the grapevine
To provide managers with information for decision-making
To share information among peers at similar levels
To pass information from supervisors to subordinates
This refers to the record of the proceedings of a deliberative assembly.
(a)
What is the informal way of spreading information or rumors through conversation called?
Grapevine
Probability chain
Gossip chain
Single-strand chain
This Latin term means "small notes."
(a)
This is like a "message relay" type of grapevine wherein the information has been passed from one person to the next.
GOSSIP CHAIN
PROBABILITY CHAIN
CLUSTER CHAIN
This is what the memo is about, highlighted in some way, specific and concise.
(a)
This flow of communication is the sharing of information among different structural levels within a business.
(a)
This grapevine focuses on an epicentral nature whereby information spreads to everyone from a single direct source.
(a)
What is the purpose of a memorandum within an organization?
To provide a summary of the meeting proceedings
To record the minutes of the meeting
To serve as a record of motions passed
To notify employees of policy changes
What is the term used for a method of disseminating information at random?
Probability chain
Gossip chain
Cluster chain
Single-strand chain
What is the term for the sharing of information among peers at similar levels?
Informal flow
Diagonal flow
Horizontal flow
Upward flow
Who usually writes a letter of recommendation?
A close friend
A previous employer or professor
A random stranger
A competitor in the job market
In planning what to write in a resume, this is an effective type of self-analysis.
What is the term for a primary professional sharing information with a specific set of colleagues who then may share that information to another set of colleagues?
Probability chain
Cluster chain
Gossip chain
Single-strand chain
What does horizontal communication flow facilitate?
To express opinions
To convey directives
To facilitate teamwork
To report problems
What is the standard font size when writing an application letter?
What is the purpose of an inquiry letter?
To express gratitude for a previous communication
To make a formal introduction of oneself
To provide feedback on a product or service
To ask a question or elicit information from the recipient
What do cover letters usually accompany?
A package, report, or other merchandise
A letter of resignation
A letter of recommendation
An inquiry letter
When is an adjustment letter sent?
To place an order for goods or services
To recommend a colleague for a job
To inquire about job opportunities
In response to a claim or complaint
What is the main focus of a sales letter?
To capture the interest of the reader and include a call to action
To inquire about job opportunities
To complain about a product or service
To provide a detailed history of the company
How should the tone of a complaint letter be?
Humorous and light-hearted
Casual and informal
Direct and tactful while stating dissatisfaction but with a professional tone
Aggressive and confrontational
What information must be included in an order letter?
A summary of the company's achievements
A list of complaints about the product
The model number, name of the product, quantity desired, and expected price
The sender's favorite color
"Dear Madam" is an example of ________.
complimentary close
What are business meeting minutes?
a list of what will be discussed or acted upon at meetings, events or conferences
notes that describe discussions, decisions and actions that happen during a business meeting
a method of exchanging messages between people
a formal document often sent from one company to another or from a company to its clients, employees, and stakeholders
What is the main content of a letter of resignation?
Notice of leaving the company and reason for leaving
A formal introduction of oneself
A detailed history of the employee's career
A list of complaints about the company
"Sincerely", "Respectfully", and "Yours truly" are examples of _________.
Complimentary close
What is the purpose of an acknowledgment letter?
To inquire about job opportunities
To make a formal introduction of oneself
To place an order for goods or services
To let others know that a prior communication has been received, but action may or may not have taken place
Example of this type of letter is an applicant asking about the status of his application.
Complaint letter
Adjustment letter
Inquiry letter
What is the term for a method of passing information from supervisors to subordinates?
Upward flow
Horizontal flow
Diagonal flow
Downward flow
