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WorksheetsBusiness Email Basics - 1
Total questions: 27
Worksheet time: 24mins
Situation: as Ridley Ruttan, write a business email to Kim Marshall requesting a solution to your Fruit Phone 18 problem.
What punctuation error is present in the salutation?
Click on the image to enlarge it.
There should be an apostrophe between i and m (im)
There needs to be a comma after Marshall
There should be no comma after Dear
A Ms. or Mrs. needs to be added before Kim
Situation: as Ridley Ruttan, write a business email to Kim Marshall requesting a solution to your Fruit Phone 18 problem.
What important detail is missing in this opening paragraph?
The writer has not clearly stated the purpose of their email.
The writer did not include their name in the opening paragraph.
The writer does not present the details of the issues they are having with their Fruit Phone.
The writer has not included the background of who they are.
Situation: as Ridley Ruttan, write a business email to Kim Marshall requesting a solution to your Fruit Phone 18 problem.
What important detail is missing in this opening paragraph?
The writer has not clearly stated the purpose of their email.
The writer did not include their name in the opening paragraph.
The writer does not present the details of the issues they are having with their Fruit Phone.
The writer has not included the background of who they are.
Situation: as Ridley Ruttan, write a business email to Kim Marshall requesting a solution to your Fruit Phone 18 problem.
What important detail is missing in this opening paragraph?
The writer has not clearly stated the purpose of their email.
The writer did not include their name in the opening paragraph.
The writer does not present the details of the issues they are having with their Fruit Phone.
The writer has not included the background of who they are.
Situation: as Ridley Ruttan, write a business email to Kim Marshall requesting a solution to your Fruit Phone 18 problem.
What organizational error needs to be corrected.
The writer has not clearly stated the purpose of their email.
Correct by indenting the first paragraph by using the TAB key.
Correct by pressing enter after the salutation to place the opening paragraph on its own line.
Correct by deleting the salutation line
Situation: as Ridley Ruttan, write a business email to Kim Marshall requesting a solution to your Fruit Phone 18 problem.
In this example, what organizational error is present?
The comma after Respectfully should be removed.
Ridley Ruttan should be place on the line directly below Respectfully,
The period after Ridley Ruttan should be removed.
Situation: as Ridley Ruttan, write a business email to Kim Marshall requesting a solution to your Fruit Phone 18 problem.
What important detail is missing in this opening paragraph?
The writer has not missed anything; they indirectly stated who they are and their purpose.
The writer did not include background information. Their name is missing.
The writer does not present the details of the issues they are having with their Fruit Phone.
The writer forgot to include a salutation.
Label the parts of a business email by dragging the labels to the correct spot on the email.
Closing & Signature
Goodwill Closing
Salutation
Background & Purpose
Details of Situation
Offers or Suggestions
B.P. D.O.G.
This acronym is used to teach the structure of writing quality business emails.
In which paragraph would a writer include supporting ideas or evidence that explain why they are writing?
1st paragraph
2nd paragraph
3rd paragraph
4th paragraph
B.P. D.O.G.
This acronym is used to teach the structure of writing quality business emails.
In which paragraph would a writer make suggestions or provide solutions to the issue they are addressing in the email?
1st paragraph
2nd paragraph
3rd paragraph
4th paragraph
B.P. D.O.G.
This acronym is used to teach the structure of writing quality business emails.
In which paragraph would a writer state the reason why they are writing the email?
1st paragraph
2nd paragraph
3rd paragraph
4th paragraph
The expectation is your business email will have...
one paragraph
two paragraphs
three paragraphs
four paragraphs
Select the word that matches the definition below:
Definition: a keen sense of what to write in order to maintain good relations with the person receiving the email.
goodwill
tact
tone
mood
Select the word that matches the definition below:
Definition: the attitude created by the writer's choice of words, sentence structure, and imagery created by the words selected.
goodwill
tact
tone
mood
The (a) is the greeting within the letter.
How many BLANK LINES are between paragraphs in a business letter
1
2
3
4
The body of a letter consists of paragraphs
True
False
Business letters should be simple and easy to read, only using 'jargon' when absolutely necessary.
Jargon: the technical terminology or characteristic idiom of a special activity or group.
(P.E.E.L. - BP DOG - It is raining cats and dogs - Out of the blue)
When you don't know the name of a person and cannot find this information out you may write, __________. (A separate issue we can address: what kind of letter might have one of these salutations?)
Why you may need to write business letters or other correspondence?
Identify two adverbs in the body of this letter
Dear Mr. Wills (Gym instructor),
I am writing to kindly address the persistently loud noises from the school gym. These disturbances significantly disrupt our daily operations. Please rectify this issue urgently.
Your's sincerely,
Noel Wang
1. Kindly
2. significantly
1. writing
2. address
1. daily
2. school
Which statement that contain at least one adverb can be used to express urgency or importance in a business letter.
Hurry up and quickly respond to this letter
Please respond promptly to this matter. Thank you
speedily respond to this matter Now!
After the body of the letter, you include a statement such as Sincerely or Regards. This is called the:
Signature
Complimentary Close
Initials
Salutation
The main part (message) of a letter is called the:
Body
Salutation
Paragraphs
Letter
The complementary close of a business letter includes which type of punctuation?
Sincerely
Don Knotts
Colon
Period
Semi-colon
Comma
For which of the following reasons could you write a business letter?
Complaint to a company or organization
Request donation or sponsorship
Request information
All of the above
The specificity of a message in a business email and the ease with which the reader can comprehend the message is referred to as writing________________.
