WorksheetsLATI|Call #1|Sample order
Total questions: 15
Worksheet time: 8mins
What is the name of the business mentioned in the dialogue?
Randall's Roses
Thomas's Garden
Bobby's Florist
Martha's flowers
What is the name of the customer?
Bobby Randall
Thomas Randall
Randall Thomas
Thomas Bobby
How many red roses did Randall order?
One dozen
One hundred
One thousand
Twenty
What type of roses did Randall order?
Pink roses
Short-stemmed red roses
White roses
Long-stemmed red roses
What is the total amount of the order?
$400
$40
$4000
$4
How soon will the order be shipped?
Within 48 hours
Within 24 hours
Within a week
Within 72 hours
What is Randall's email address?
randall.thomas@yahoo.com
thomas.randall@gmail.com
randall@gmail.com
randall.thomas@gmail.com
What is the area code of Randall's phone number?
409
312
506
213
What is the zip code of the shipping address?
70007
77706
76706
77760
What avenue is mentioned in the shipping address?
Elm Street
Gladys Avenue
Main Avenue
Sunset Boulevard
What city is the shipping address located in?
Dallas
Beaumont
Houston
Austin
What state is the shipping address located in?
New York
California
Florida
Texas
What does Randall want to confirm at the end of the conversation?
Delivery time
Order price
Order type
Order quantity
What is the first thing the customer service representative asks for after greeting?
Randall's address
Randall's phone number
Randall's order
Randall's name
What does the customer service representative do right before ending the call?
Confirms the order
Asks for feedback
Thanks Randall
Offers a discount
