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WorksheetsGE 5 PREFINAL EXAMINATION
Total questions: 50
Worksheet time: 38mins
The diagonal flow of office communication starts from the worker up to the manager.
TRUE
FALSE
The rationale behind upward flow is for managers to identify problem areas, collect data for performance assessments, and reveal employee thoughts and feelings about the organization among others from bottom rank employees such as entry-level workers.
TRUE
FALSE
Horizontal flow is also called diagonal communication which is the sharing of information among managers and supervisors only.
TRUE
FALSE
Grapeseed refers to the informal way of spreading information or rumors through conversation.
TRUE
FALSE
The minutes of the meeting is an unnecessary document during a company meeting.
TRUE
FALSE
Taking meeting minutes essentially means condensing the meeting down to the most important points.
TRUE
FALSE
Memoranda are brief communications within an organization.
TRUE
FALSE
A resume is a persuasive summary of your life story.
TRUE
FALSE
Complaint letters are complimentary letters sent to clients as a way of thanksgiving for the availed products and services.
TRUE
FALSE
When Maria would like to purchase goods from a manufacturer, she may write them an order letter which contains information about the products she would like to buy.
TRUE
FALSE
The heading of a memo should be typed in lowercase and italics.
TRUE
FALSE
A memorandum should have a subject line.
TRUE
FALSE
A letter of resignation is a letter informing your employer that you are ill and cannot come to work.
TRUE
FALSE
Inquiry letters act as cover letters that usually accompany packages, reports, or other merchandise purchased from the manufacturer.
TRUE
FALSE
The W in SWOT analysis stands for weariness.
TRUE
FALSE
Your resume must come with an application or cover letter.
TRUE
FALSE
A letter of recommendation is a letter written by you to introduce yourself to the manager.
TRUE
FALSE
An application letter should serve as a formal introduction of yourself to your prospective employer.
TRUE
FALSE
The application letter includes an inside address (of the receiver).
TRUE
FALSE
Never proofread your letter before sending it out.
TRUE
FALSE
During interviews, you should be punctual, prepared, and speak clearly, cohesively, and calmly.
TRUE
FALSE
When writing your application letter, you must choose an appropriate salutation. If you know the person’s name and title, use it.
TRUE
FALSE
Memos have complimentary closing just like a business letter.
TRUE
FALSE
The purpose of a memo is to notify employees of policy changes or make announcements in the organization.
TRUE
FALSE
In writing an application letter, you should write the first and last name of the person if you do not know his or her title.
TRUE
FALSE
It is okay to touch your face too much during a job interview.
TRUE
FALSE
It is okay to lean back in your chair during a job interview.
TRUE
FALSE
In writing an application letter, it is okay to use double spacing.
TRUE
FALSE
A standard business letter should be left justified.
TRUE
FALSE
What is the standard font size when writing an application letter?
Example of this type of letter is an applicant asking about the status of his application.
Complaint letter
Adjustment letter
Inquiry letter
What is the purpose of an acknowledgment letter?
To inquire about job opportunities
To make a formal introduction of oneself
To place an order for goods or services
To let others know that a prior communication has been received, but action may or may not have taken place
"Sincerely", "Respectfully", and "Yours truly" are examples of _________.
Complimentary close
What is the purpose of an application letter?
What is the main content of a letter of resignation?
Notice of leaving the company and reason for leaving
A formal introduction of oneself
A detailed history of the employee's career
A list of complaints about the company
"Dear Madam" is an example of ________.
complimentary close
What information must be included in an order letter?
A summary of the company's achievements
A list of complaints about the product
The model number, name of the product, quantity desired, and expected price
The sender's favorite color
What is the main focus of a sales letter?
To capture the interest of the reader and include a call to action
To inquire about job opportunities
To complain about a product or service
To provide a detailed history of the company
When is an adjustment letter sent?
To place an order for goods or services
To recommend a colleague for a job
To inquire about job opportunities
In response to a claim or complaint
What is the purpose of an inquiry letter?
To express gratitude for a previous communication
To make a formal introduction of oneself
To provide feedback on a product or service
To ask a question or elicit information from the recipient
What are business meeting minutes?
a list of what will be discussed or acted upon at meetings, events or conferences
notes that describe discussions, decisions and actions that happen during a business meeting
a method of exchanging messages between people
a formal document often sent from one company to another or from a company to its clients, employees, and stakeholders
Which of the following is an example of horizontal communication flow?
Meetings between colleagues of the same level
Policy updates
Memos from management
Employee feedback surveys
What does horizontal communication flow facilitate?
To express opinions
To convey directives
To facilitate teamwork
To report problems
Which of the following is an example of upward communication flow?
Memos from management
Employee feedback surveys
Meetings between colleagues
Collaborative projects
What is the term for a primary professional sharing information with a specific set of colleagues who then may share that information to another set of colleagues?
Probability chain
Cluster chain
Gossip chain
Single-strand chain
What is the term for a method of passing information from supervisors to subordinates?
Upward flow
Horizontal flow
Diagonal flow
Downward flow
What is the term used for a method of disseminating information at random?
Probability chain
Gossip chain
Cluster chain
Single-strand chain
This grapevine focuses on an epicentral nature whereby information spreads to everyone from a single direct source.
(a)
This is like a "message relay" type of grapevine wherein the information has been passed from one person to the next.
GOSSIP CHAIN
PROBABILITY CHAIN
CLUSTER CHAIN
This Latin term means "small notes."
(a)
