What is the primary reason customers give for not returning to a business?

Which is a true statement about making promises to customers?

In the human resource management process, what is the first task to be completed for staffing?

Which behavior best describes the primary business activity of operations?

Which is a trend in proper information management?

When someone says that a business has good internal relations, this means the business has which?

Ian works in the marketing department. What is the primary business objective of his department?

When should customer relations skills, such as courtesy and friendliness, be emphasized during a business’s activities?

Shannon is the manager and he ensures proper work effort by setting:

When Caring Companions and Smiling Pets merged two years ago, what was the most likely effect on the primary business activities of both companies?

Which statement is true about a management information system (MIS)?

What is one reason human resources management is important to the success of a business?

What should employees understand about each customer in order to develop positive customer/client relations?

Which is a reason that the role of human resources management is changing?

How can positive customer relations boost productivity?

An office supply company provides discounts to teachers to make them feel important. The company is modeling which activity?

Which is a characteristic of human resources management?

Which activity demonstrates information management?

Which U.S. law relates to information management?

How can information management be a challenge?

A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating which workplace ability?

How are salespeople who practice good customer relations primarily benefiting a business?

A group of individuals wants to open a museum that will display items from early settlers of the area. The group will charge just enough admission to pay the museum’s operating expenses. Will the museum be a business?

Which is an important function of human resources management?

What is the main purpose of management?

Which action is a part of information management?

Which document, provided either in paper format or in electronic format from a prospective employer’s website, does a company use to collect employment information about a candidate?

Which word processing document lists one’s detailed work history, educational history, skills, and references?

Miriam is very polite, kind to her friends, and positive in her outlook. These characteristics are called:

Kaylyn is a department manager for a local retail store. She likes her job and wants to advance within the store. Kaylyn’s current work experience is a:

Which document provides a brief introduction of the employment candidate and includes paragraphs about that person’s qualifications and work experiences?

William plans to graduate high school in six months. Which type of goal is his plan?

The Equal Employment Opportunity Commission is responsible for:

Ashlynn has the necessary knowledge and skill to do her job as a nurse. Which characteristic best describes Ashlynn?

José likes to travel across the country in his recreational vehicle. When he arrives in a new town, he stays at a local campground. He looks for part-time employment while he is in town. The type of work José is looking for is best called a:

Karlee prepares a document to send to a prospective employer. The document includes her address, the prospective employer’s address, and several paragraphs about her work experience, and it ends with an appropriate complimentary closing. This document is called a/an:

Jaron is very athletic and an excellent baseball player. Jaron’s skills are considered his:

Billy uses his knowledge and abilities to make management decisions in his job. What skills is he using?

An employer is looking for an employee who is responsible and answerable. These employee qualities are called:

Isabel wants a career as a nurse. She is working on her CNA certificate while in high school. Next, she wants to receive her registered nurse degree. Lastly, she wants to receive her bachelor of science in nursing. What type of goal is Isabel creating?

Ladasha prepares a document to send to a prospective employer. The document lists her education, work experience, and certifications, and is very formal. This document is called a/an:

A person’s regular field of work or profession, such as a teacher or a nurse, is called a/an:

Israel can be trusted to do what is right and what is expected or required. Which characteristic does he possess?

Myra is typing a letter of application. She writes, “I am applying for the programmer position advertised in the Times Union. As requested, I am enclosing a completed job application, my certification, my résumé, and three references.” What part of Myra’s letter is this?

Labor unions allow employees to:

Kathy wants to know whether her boutique made or lost money this month. The financial document she should view is her:

The accounting document that shows a business’s revenue and expenses is a/an:

Jordan owns a successful landscaping business. Landscaping is an example of a/an:

Isabelle owns a home cleaning business. She invoices her customer and records the transaction as soon as she finishes each home cleaning. Which type of accounting method is Isabelle using?

The finance activity regarding how to source income is called:

Molly plans out each part of the operations process to ensure the right item is in the right place at the right time. What part of the operations function is this?

Connor is working on a billboard to showcase his new service. What part of the marketing mix is he working on?

The Happy Toys Company Board of Directors has decided to give some of its profits from the year to its shareholders. It has decided to pay a:

A change in products will have the most direct impact on a business’s:

Jerome makes laptop computers. The laptops are part of his:

Beth wants to hire a disc jockey for her son’s graduation party. Deanna offers her a promotional package that includes three hours of music, special effect lighting, and a video. Deanna is marketing:

Cliff wants to know how much money his business made this year. He wants to know his business’s:

Cash is an example of:

Which represents the inflow of funds into a business?

Beverly has noticed that during the holiday season, her business needs more inventory, which also increases her:

The purpose of having accounting standards is to:

Isaac buys wood from a lumber mill to make some park benches. The wood is part of his:

The Candy Store is selling more and more chocolate each quarter. Applying the law of supply and demand, what is most likely to happen over the next few quarters?

A business decides against opening a store in the next town because its research shows the location will be unprofitable. What form of risk management is this?

A business that buys goods or services and sells them to the ultimate consumer is a:

What do service businesses sell?

New Gear studied trends in the marketplace to price their jerseys. There was an abundance of jerseys remaining after meeting the demand creating which market condition?

To prepare for effective decision-making that ensures the efficient delivery of products to the marketplace, one should study:

What is the name for markets with only a few sellers, such as the markets for automobiles, pharmaceuticals, or oil?

Competition helps create a healthy society by:

What is the economic basis for the private enterprise economic system?

The economic resource where people work to produce goods or services are:

Economic resources that help people be more productive are:

A characteristic of a seller’s market is:

A large retailer wants to contribute to the well-being of society. It donates 10% of its proceeds to a charity that helps the environment. The retailer is demonstrating:

A form of demand for products in which changes in price correspond to changes in demand is:

The two main divisions of the trade industry are:

The Brooks Company produces sneakers and studies trends in the marketplace to price their sneakers. The Brooks Company supplied as many sneakers as consumers demanded to create which market condition?

In 1890, Congress passed a law that prevents monopolies from forming and hinders price fixing. What law is this?

ABC Corporation bought a new conveyor belt. What type of good is the conveyor belt?

Deciding to stay home and study, instead of going to a basketball game, is an example of a/an:

Elastic demand is more likely when the good is:

A characteristic of an economic service is that it is:

Gasoline prices increased 30 cents per gallon. Raylee continued to purchase gasoline because her demand and need to commute to work had not changed. This is an example of what type of demand?

Prices are used in our economy to:

When the prices of iPhones increase, the quantity of iPhones offered for sale will increase. This is an example of the law of:

The economic system that adopts the fewest new ideas or improvements is:

In some places, a company can have exclusive control of the supply of a good or service such as the trash service. This is an example of:

Customers cast economic votes every time they:

Retailing occurs wherever goods are:

What is a want that can be satisfied by spending money to consume a good, service, or leisure activity?

Arc Electric Company holds regular safety training meetings for its employees. What form of risk management is this?

R & R Real Estate company buys errors and omissions liability insurance. What form of risk management is this?

In a socialist economy, what determines how basic economic questions are answered?

Which is an example of a noneconomic want?

Which factor is a barrier to small-business and entrepreneurial success?

Monte works for a grocery store that buys food from producers and then sells it to customers. The grocery store is an example of a:

What economy is based on public or governmental ownership of the production and distribution of goods?

All Care pays for all of its expenses this fiscal year. The amount left over after all expenses have been paid is called what?

Under which type of economy does the government own the basic means of production, but with some private ownership of businesses?

Inelastic demand is:

All businesses should be socially responsible to whom?

If a student purchases a laptop to use for homework assignments, then the computer is considered what type of good?

A small business is defined as a business employing fewer than how many people?

What is the amount of money paid for raw materials and products sold?

A market structure that features no barriers to entry and has an unlimited number of businesses selling the same products is a/an:

Negative events which an organization or company has no control over are:

Consumers, producers, and owners of resources use money to create a flow of resources, goods, and services through which economic activity?

What do producers typically do when prices increase?

Mrs. Taylor is helping her students create accounting forms in class. They are entering numbers and text to create the forms, which calculate the ending financial information. Which application software are they using?

Hugo is creating a book report for his English class. He can create an outline, the report, and a list of works cited all in the same application. Which application software is Hugo using?

Bryan would like to send the same e-mail message to multiple people at once. He wants to save their e-mail contact information for future e-mail messages too. Which e-mail service should he use?

What is the set of computer programs that manage the hardware and software of a computer?

Tina is an architect who works with engineers to create precision drawings and technical illustrations. What type of computer technology does Tina use?

What are the programs that instruct computers to perform specific operations?

Which application software is designed to create, store, manage, search, and extract information?

What do businesses often develop to be able to store and analyze data for the purpose of making business decisions?

Outer Banks Transmission Company specializes in automotive repair. Which computer technology helps the mechanic to diagnose car engine trouble? (5.04)

What is the computerized storage of information and facts called?

Why do many businesses store information in a computerized database

Corbin browses for workout gear online. He needs to type in the website address of the company to access the website. This website address is called:

Which software enables users to enter and store their written work as various types of documents?

André keeps track of all orders, customer names and addresses, and inventory in an application software. Which application software is André using?

Applications and programs that instruct computers to perform specific operations are called:

Which computer technology uses databases of highly skilled knowledge to offer advice or make decisions in such areas as medical diagnosis and stock exchange trading?

Berneice received an e-mail with an attachment from an unknown person. She quickly deletes this e-mail because it could contain a/an:

Sahara stores her friends’ and co-workers’ contact information in her e-mail application. Which type of e-mail service is this?

Jordan is using software to create a letter of application that he will send to a potential employer. Which application software is he using?

Anna created a computer program that will alter the way a computer operates without the permission of the user. She attaches this file to an e-mail message. What is this attachment called?

What is a computer system that is part of a larger machine and has a dedicated function to aid in the overall machine operations?

Ethan is creating a personal budget to help him manage his income and expenses for the month. He enters all the numerical information and calculates the results. Which application software is Ethan using?

An object placed into orbit by humans and mostly used for communication purposes is called:

What is a system of computers connected together by telephone wires, cable wires, or other means?

Piper looks up to her new boss and tries to learn from her behavior as much as possible. However, Piper knows that some of her boss’s actions are unethical. Piper is uncertain whether she should follow her boss’s example. Which ethical dilemma is Piper facing?

Which is a way to show transparency?

Which question should one ask himself/herself to determine whether one is facing a true ethical dilemma?

Shayla is not breaking any laws, but her behavior still is unethical. How is this possible?

Jasmine thinks it is OK to steal a few things from work. Which ethical principle would help her realize that the long-term repercussions of her actions could create an ethical dilemma?

Tayshaun acts with honesty in all situations. He is demonstrating:

When Tori considers taking something that belongs to someone else, which ethical principle could help her recognize that she is facing an ethical dilemma?

Liam always says “please” and “thank you”. He demonstrates: