WorksheetsPMI SH - Engage Stakeholders and Build Shared Understanding
Total questions: 22
Worksheet time: 11mins
A project manager is working on a project with internal stakeholders only and was warned by the project sponsor that some stakeholders require special attention. The organization is very hierarchical.
Which of the following models should be used in this instance?
Power-Interest Grid
Power-Influence Grid
Interest-Influence Grid
Interest-Impact Grid
Question
A project is in the execution phase. Equipment and devices must be transported from the vendor's warehouse to the project site through five towns.
Which stakeholders should the project manager involve in planning and executing a safe transport?
(Choose 3).
City councils
Project sponsor
Equipment installers
Equipment suppliers
Warehouse technician
When a project manager finishes the Identify Stakeholders process, which of the following is the main output?
A registry with the name, area of interest, and level of positive or negative influence that each stakeholder will have on the project, among others
A document with change requests for the product, project management plan, or project documents
A stakeholder engagement plan that identifies the strategies and actions required to promote productive involvement of stakeholders in decision making and execution
Project documents updates, such as the assumption log, issue log, and risk register
During a kick-off meeting for a critical project, three stakeholders with varying perspectives and interests engaged in a heated argument about the project's goals. How should the project manager address this situation?
Interrupt the argument and firmly assert their authority to maintain order and control over the meeting.
Facilitate a structured discussion to understand each stakeholder's perspective and find common ground.
Conclude the meeting prematurely to allow stakeholders to cool off and reschedule it at a later date.
Ignore the argument and proceed with the meeting's agenda as planned, addressing the conflict afterward.
A key stakeholder's input is essential to a project's success. However, the stakeholder is always late on critical project decisions.
What can the project manager do to re-engage this stakeholder?
Meet with the stakeholder to understand the reason for the delay.
Remove the stakeholder from the project.
Brief the steering committee on the stakeholder's delays.
Add the stakeholder's delay to the issue log.
Question
A project manager is leading a complex infrastructure project that is vital for the company's growth. During the project's initial stages, the project manager identifies a highly influential stakeholder who is resistant to the project. This stakeholder's support is crucial for the project's success, but they have expressed concerns and reservations. How should the project manager handle this situation?
Develop a stakeholder engagement plan that includes strategies to address the concerns of the resistant stakeholder.
Exclude the resistant stakeholder from the project to prevent potential disruptions and maintain project focus.
Assign the task of managing the resistant stakeholder to a team member and focus on engaging other stakeholders.
Seek senior management's intervention to convince the resistant stakeholder of the project's importance.
During a project steering committee meeting, the project manager reports that a formerly supportive key team member has become resistant to and negative about changes. Where should this information be captured?
Responsible, accountable, consult, and inform (RACI) matrix
Stakeholders engagement assessment matrix
Risk register and issue log
Work performance reports
A project manager is assembling a team with a mix of new and experienced team members. The project manager finds out that there are issues with team cohesion. The experienced team members believe new team members lack the technical skills required to perform the necessary work and expect that they will have to compensate for their inexperience.
What should the project manager do?
Offer bonuses or other incentives to experienced team members to mentor the new team members.
Analyze the skills of all team members, identify gaps, and develop plans to address them.
Reassign new team members to projects that better align with their skills and experience.
Explain that professional project team members are expected to resolve issues without intervention.
Question
A project manager has just completed the initiation phase of a project and needs to identify and analyze the stakeholders. The project charter focused on scope and budget approval only.
What should the project manager do to identify stakeholders?
Review lessons learned from previous projects.
Review the project charter.
Conduct a brainstorming session with the project team.
Review the organization chart.
A project manager must ensure stakeholder responsibilities are clear, concise, and promote successful completion while maintaining stakeholder engagement.
What should the project manager do?
Collaborate with the stakeholder to define their manageable workload.
Assign new responsibilities only after prior deadlines have been met.
Assign as many responsibilities as they believe the stakeholder can handle.
Add at least two new responsibilities after prior deadlines are met.
A gas pipeline construction project was planned for completion in 36 months. After 24 months, the project was suspended by the local government authorities, citing a breach of social impact procedures.
What should the project manager have done to avoid this?
Developed a contingency plan in case of suspension by the local government.
Reviewed local regulations and procedures and planned for them accordingly.
Requested additional resources to expedite the construction after the suspension.
Established a regular communication channel with the local government.
A project manager has identified stakeholders for a software development project: the sales team will be the primary users of the new software application; the IT department will be responsible for deploying and maintaining the new software application; and the project sponsor is the executive who is responsible for approving the project and providing funding. The project manager is in the planning phase of the project, and must engage the stakeholders.
What is the most important thing for the project manager to do to build shared understanding?
Hold a kick-off meeting with all stakeholders.
Create a stakeholder register and communication plan.
Identify the stakeholders' needs and expectations.
Document the stakeholders' concerns and risks.
Question
What interpersonal skills do project managers or teams need to monitor stakeholder relationships, evaluate engagement strategies, and modify these approaches as needed?
Active listening, leadership, and cultural and political awareness
Coaching, decision-making, and cultural and political awareness
Active listening, team building, leadership, and networking
Networking, influencing, and cultural awareness
While developing the stakeholder management plan for a large project, a project manager organizes a workshop to identify and assess stakeholder power and influence. Due to time constraints, the workshop can only be one day long.
What should the project manager do to achieve this goal within the workshop timeframe?
Use a Power-Interest Matrix
Use Nominal Group Technique
Use a Stakeholder Cube Model
Use a Pareto Diagram
Question
You are managing a complex project with a large number of stakeholders. You decided to use the Salience Model to identify and group the most important stakeholders based on their power, urgency and legitimacy.
Which of the following aspects is the most important in this instance?
Dominant
Dependent
Demanding
Definitive
Question
During the initial planning phase of a complex development project, a project team has identified several stakeholders, including the project sponsor, end-users, regulatory authorities, and the development team. What should the project manager do to ensure that they have a thorough understanding of the various degrees of influence these stakeholders have on project requirements?
Conduct one-on-one interviews with each stakeholder to gather their input and preferences.
Send a questionnaire to stakeholders to gather their feedback on project requirements.
Hold a stakeholder workshop to discuss and prioritize project requirements collectively.
Review historical project documents to identify stakeholder influence patterns.
Question
A project manager is working on a complex project that has a very high environmental impact. The project was approved by the organization's PMO and is now in the planning phase. The project sponsor provided the project manager with a list of all project stakeholders.
What will be the next activity in the Stakeholder Management Plan?
Analyze
Monitor
Engage
Identify
Question
After stakeholder data and information collection is complete, an analysis of the collected data begins. The power/interest scores are plotted for each stakeholder on a set of the axis to provide a visualization of stakeholder power and interest. There are three stakeholders that have low power and low interest.
What are the actions for them?
They must be kept satisfied by ensuring their concerns and questions are addressed adequately.
They require minimal management effort.
They must be kept informed and updated on the project.
They must be kept satisfied, but also actively engaged with and consulted on the project.
During a kick-off meeting, the sponsor informs the project team that they can not attend any meetings for the first half of the project. The sponsor would like to assign a replacement.
What should the project manager do?
Request that the replacement holds substantial influence and decision-making authority.
Set up a meeting with the replacement sponsor as soon as possible to discuss the upcoming agenda.
Request the full attention of the sponsor and escalate this issue to the project management office (PMO).
Analyze the impact of the change and work with the sponsor to identify a suitable replacement.
A project in the execution phase is on track and within budget. A key stakeholder requests a change in communication frequency. They want to discontinue receiving weekly status reports and instead be notified only if an issue arises that requires their attention.
What should the project manager do?
Review the stakeholder engagement plan to ascertain the stakeholder's involvement.
Ask the other stakeholders if they would also like less frequent notifications.
Revise the communications management plan to reflect the stakeholder's request.
Meet with the stakeholder to discuss the amount and type of information that should be communicated.
A project sponsor is increasingly anxious about the value returned from the investment made in a project and wants to ensure that the original dates are met.
What should the project manager do to convince the sponsor that the project is on track?
Emphasize the value delivered at the phase gate.
Increase the number of project status reports.
Present past forecasts and current performance.
Invite the project sponsor to daily project meetings.
The project manager's last IT transformation project was canceled due to a misalignment of a business process with the accounting department. A similar project will begin soon, and a process alignment activity will be planned to identify potential scope changes.
What should the project manager do to ensure a collaborative and incremental approach to the process alignment work is utilized?
Identify an external expert team to research and apply best practices in adapting businesses to IT transformation.
Plan for an early, two-week activity where impacted units work together to finalize adaptations to the business processes.
Plan for iterations early in the project to allow cross-functional stakeholders to agree on steps to adapt the business processes.
Plan for iterations late in the project to allow cross-functional stakeholders to adapt the processes according to delivered work.
