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Worksheets

Relationship Marketing

Total questions: 6

Worksheet time: 60secs

Name
Class
Date
1.

Which of the following is not a key value mentioned for Relationship Marketing?

a)

Trust

b)

Commitment

c)

Satisfaction

d)

Innovation

2.

Which of the following is Great Eastern Life's tagline?

a)

Achieve Great Everyday

b)

Reach for Great

c)

Great is in

everything we do

d)

Great Eastern,

Great Future

3.

Relationship Marketing focuses on short-term sales and transaction. True or False?

a)

True

b)

False

4.

How does Great Eastern Life differentiate themselves through its marketing approach?

a)

By targeting

short-term sales

b)

By emphasising personalised experience

c)

By prioritising transactions over relationship

d)

By focusing solely on product promotion

5.

Which of the following is not a key attribute of Etiqa's customer-centric approach?

a)

Always the human touch

b)

Crystal clear

c)

Performance with science

d)

Stability you can trust

6.

Which of the following is a method Great Eastern Life has shown their

commitment to their customers?

a)

Great Eastern Life strives to simplify complex insurance concepts

b)

Great Eastern Life strives to refrain customers from processing claims

c)

Great Eastern Life creates terms and conditions without informing their customers to help them

d)

Great Eastern Life promotes their more profitable offers