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Worksheets

CGTVA

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Today is Christmas day (Dec 25, 12 PM). What time is it in Wyoming?

(a)  

2.

It's 6:45 am in Anchorage, AK. What time is it in Manila?

(a)  

3.

WHAT IS LANDING PAGE?

a)

date or time deadline required for ticket issuance asset forth in the applicable fare rule

b)

is a standalone web page specifically designed

for a marketing or advertising campaign

c)

the visual and interactive part of a website or application that users directly interact with.

d)

an area with different timesis a document written in hypertext that you can see online, using a web browser.

4.

WHAT IS VIDEO EDITING?

a)

is the process of arranging, trimming, and combining video clips to tell a story or communicate a message

b)

is the process of manipulating and enhancing a photo

c)

is an image creation, graphic design and photo editing software developed by Adobe.

d)

an area which observe a uniform standard time for legal, commercial and social purposes

5.

What is Xero?

a)

Malay ko jan

b)

Xero software is another AI we can use for video editing

c)

Xero software is a search engine we can use everyday, just like "Chrome, Brave, etc."

d)

Xero software for small businesses connects you to your bank, accountant, bookkeeper, and other business apps

6.

Landing Page Rule of Thumb

a)

Readability

b)

Snellen Chart

c)

Building Blocks

d)

Figma

7.

What are the three A's of Call Handling.

a)

acknowledging

assurance

asking

b)

apologizing

assurance

alternating

c)

acknowledging

assurance

apologizing

d)

asking

assurance

alternating

8.

What is ChatGPT

a)

AI Language Model

b)

A friend I talk to everyday

c)

All of the Above

d)

An Lead Generation AI

9.

What Critical Skill should Every V.A should possess

a)

All of the Above

b)

Reading Skills

c)

Administrative Skills

d)

Strong work Ethic

e)

Engineering skills

10.

Give any Key Tool in Editing

(a)  

11.

Name an editing app that is User Friendly and Free (only in the dicussion)

(a)  

12.

What are things you should avoid while taking a call?

a)

Dead Air

b)

Answering Truthfully

c)

Positive Scripting

d)

None of the Above

13.

What is Dall-E?

a)

A Language AI

b)

A Bookkeeping AI

c)

A AI Image Generator

d)

Uh, diko alam yan

14.

Name one Call script

(a)  

15.

Competencies NEEDED for Customer Service

a)

Communication

b)

Energy

c)

Cleanliness

d)

Reading

e)

Writing

16.

Name one Call Handling Skill

(a)  

17.

What does DST mean?

a)

Day Save's Time

b)

Daylight Saving Time

c)

Dream Strive Triumph

d)

None of the Above

18.

What does NICHE mean?

a)

a comfortable or suitable position in life or employment.

b)

denoting products, services, or interests that appeal to a small, specialized section of the population.

c)

a shallow recess, especially one in a wall to display a statue or other ornament.

d)

All of the Above

19.

Name a Soft Skill (PPTX Only)

(a)  

20.

What does CST

a)

Central Standard Time

b)

Central Saving Time

c)

Center Stock Tools