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All Voice

Total questions: 13

Worksheet time: 7mins

Name
Class
Date
1.

How can one identify who sold the policy for BFHL?

a)

Product Name

b)

Policy Source Channel

c)

Service Account

d)

Call Fulfilment Team

2.

What are policy terms?

a)

Power Attributes

b)

Attributes which have claimable as true

c)

Policy tenure information

d)

Product coverages

3.

How many maximum incoming API calls are required to activate a policy?

a)

7

b)

12

c)

It depends on the day

d)

1

4.

How can we uniquely identify the last subscribed platform event?

a)

Replay id

b)

Salesforce Event bus monitor index

c)

Event id

d)

Not possible

5.

Where can one check for Insurance Waiting period information for a policy?

a)

Policy record

b)

Held Product Relationship

c)

Account

d)

Policy Coverage attribute selected values

6.

What are the top 3 objects consuming most data storage in our PROD org?

a)

Leads, Policy Coverages, Policy Terms

b)

Policy Terms, Policy Coverages, Accounts

c)

Accounts, Policies, Products

d)

Policies, Welcome Kits, Accounts

7.

What is an INVALID policy status picklist value?

a)

INVALID POLICY

b)

INVALID_POLICY

c)

INVALID

d)

None of the above

8.

We use UNIQUE Source Reference Number to uniquely identify a policy, what is the field value made of?

a)

Customer name + MobileNumber + StartDate

b)

SourceReferenceNumber + Source + Channel

c)

SourceReferenceNumber + ProductCode + CustomerMobileNumber

d)

It is received in the INPUT during Issuance

9.

Which one of the following is not an approach used in fulfilment with Partners

a)

API based issuance

b)

Report based issuance

c)

EmailMessage based issuance

d)

Platform Event based issuance

10.

How do we calculate refund to customer and business on receiving a cancellation request for a policy?

a)

Calculation Procedure and Calculation Matrix

b)

Business Rule Engine

c)

Product fields for cancellation rule and refund amount

d)

Excel calculator by OPs team

11.

Which of the following are NOT available on Product Source Channel object?

a)

Payee id

b)

Sales Partner Account

c)

Service Partner account

d)

Unique Source Reference Number

12.

Which of the following fields determine the policy start date?

a)

Policy Effective date

b)

Policy Purchase Date

c)

Waiting Period Date

d)

Start Date on Contract

13.

What are the Tools to check Salesforce Org Health

a)

Salesforce Health Checker

b)

Salesforce Optimiser

c)

Apex Programming Mistake Detector tool

d)

All of the Above