WorksheetsIT Basic Knowledge Quiz
Total questions: 10
Worksheet time: 2mins
What is an example of a common system and network issue that can lead to printer problems?
Power outage
Printer color calibration
Paper jams
Software update
What is the importance of obtaining necessary signatures and approvals in the account creation request process?
To skip steps
To confuse users
To delay the process
To ensure accountability and authorization
What is the principle of least privilege in IT access definition?
Not granting any access to users
Assigning specific access levels and permissions to each account
Giving maximum access to all users
Sharing passwords with everyone
What is a potential cause of slow WiFi?
Having a strong signal
Using outdated drivers
Interference from other devices
Being too close to the router
How can you troubleshoot a WiFi network disappearing issue?
Update the router firmware
Restart the device
Increase network congestion
Forget networks
What should you do if devices are not connecting to WiFi?
Move further from the router
Disconnect all devices
Update firewall restrictions
Check network selection
What is the purpose of the IT Helpdesk?
To create new accounts
To provide support and consultation
To manage printers
To clean workstations
What is the recommended action to take if there is no internet connection on WiFi?
Connect more devices
Identify and reduce interference
Move closer to the router
Verify network password
What is the main focus of the IT Basic Knowledge - Failover Procedure?
Ensuring operational working smooth
Recovering from printer issues
Troubleshooting printers
Cleaning workstations
What is an example of a device in the Failover Procedure?
Main Router
Mouse
Keyboard
Monitor
