Font size
WorksheetsWJEC Hospitality and Catering 1.1.4 Customer Needs and Wants
Total questions: 45
Worksheet time: 25mins
Which of the following is a type of Non-Commercial establishment?
Cafes
Hotels
Hospitals
Restaurants
Which of the following is NOT a type of Residential establishment?
Bed & Breakfast
Guest Houses
Café
Holiday Parks
Which categories do Fast Food Outlets belong to?
Non-Commercial
Residential
Non-Residential
Commercial
Which categories do the Armed Services fall into?
Residential
Non Residential
Commercial
Non Commercial
Which of the following is a type of Residential establishment?
Food Trucks
Guest Houses
Armed Services
Cafes
Which type of customers visit establishments in their spare time, such as for a meal with friends or a family day out?
Local Residents
Business / Corporate
Leisure
None of the above
Who are the customers that live in the local area and visit the establishment on a regular basis, such as for Sunday lunch or get-togethers?
Leisure
Business / Corporate
Local Residents
Tourists
Which type of customers use business facilities in establishments for meetings, presentations, courses, conferences, or business lunches?
Leisure
Local Residents
Business / Corporate
Tourists
Which of the following are requirements for families in leisure settings?
Good customer service
Meeting Rooms
Child menus and play area
Access to presentation equipment - projectors etc
If a family go on holiday to an all inclusive hotel complex what will they want?
Water park
A variety of food and drinks on offer
Formal high end dining
Adults only facilities
Which customer group may prefer more formal service in leisure settings?
Families
Tourists
Older people
Physically impaired customers
What are common requirements for customers with special dietary needs in leisure settings?
Good facilities
Varied choice of menu
Foods identified on the menu without having to ask
Local food
Which of the following is often a requirement for local residents ?
High prices
Value for money
Limited menu options
No discounts
What is one way to make local residents feel welcome?
Ignoring them
Offering no special services
Recognizing them by staff
Charging extra fees
Which of the following is NOT listed as a requirement for local residents?
Loyalty schemes
Consistent dishes served
High-end luxury services
Theme nights
What type of discount is often used for local residents?
Student discount
OAP discount day
Employee discount
Seasonal discount
Which of the following are often requirements for business or corporate customers at an establishment?
Playparks
Dedicated corporate contact
Free parking
Children's Menu
Which of the following is provided on tables for business or corporate meetings?
Coffee and tea
Water and juice
Snacks
Colouring in and crayons
Which of the following office facilities is NOT mentioned for business or corporate customers?
Printer
Phone
Internet
Gym
What type of meal service are often required for business or corporate customers?
Room service
Buffet or restaurant
Fast food
Home delivery
What is provided for breaks during business or corporate meetings?
Snacks
Tea and coffee
Soft drinks
Burger and Chips
What type of service is provided for lunch meetings?
Quick service
Full service
Self-service
No service
What type of art became popular in coffee culture during the 2010-2024 period?
Latte art
Graffiti art
Digital art
Watercolor art
Which oil gained popularity as a food trend from 2010 to 2024?
Coconut oil
Olive oil
Sunflower oil
Canola oil
Which of the following was a big food trend between 2010 and 2024?
Cured meats
Fast food
Frozen dinners
Canned vegetables
Which of the following is associated with the concept of reducing waste in food systems?
Zero-Waste shops
Supermarkets
Convenience stores
Fast food chains
Which of the following food trends is highlighted in the image for the years 2010-2024?
Fast food
Plant-based foods
Traditional meals
Desserts
What type of noodles is shown as a food trend in the image?
Spaghetti
Udon noodles
Ramen noodles
Soba noodles
What is customer service?
The process of creating new products
What an establishment does to meet customer expectations and generate satisfaction
The method of reducing business costs
The strategy for hiring new employees
Why is exceeding customer expectations important?
It reduces the cost of products
It makes repeat business more likely
It helps in hiring new employees
It decreases the need for marketing
What is one reason customers return to a business?
They were not satisfied with the service
They found the products too expensive
They were satisfied with the service
They had no other options
How does good customer service contribute to the growth of a business?
By reducing the number of employees
By increasing the cost of products
By encouraging customers to spend more and tell others about the business
By decreasing the quality of service
What does repeat business mean for a company?
A decrease in customer satisfaction
A successful business
A need for more marketing
A reduction in product quality
Which of the following is a key aspect of good customer service?
Ignoring customer complaints
Being respectful and polite
Providing incorrect information
Being unprofessional
What quality should a staff member have to ensure customers want to return?
Rudeness
Welcoming attitude
Indifference
Impatience
Which of the following is NOT a characteristic of good customer service?
Patience
Knowledge about products and services
Sincere staff
Ignoring customers
What is an important trait for dealing with customer problems efficiently?
Procrastination
Efficiency
Disregard
Laziness
Which of the following describes a helpful and attentive staff member?
Ignoring customer needs
Being helpful and attentive
Being distracted
Being unresponsive
What should a staff member be to provide good customer service?
Unfriendly
Friendly
Unapproachable
Hostile
What is a key quality of a smart and professional staff member?
Unprofessionalism
Lack of knowledge
Smart and professional behavior
Disorganization
Which right ensures that customers can seek compensation for faulty goods or services?
The right to be informed
The right to receive satisfactory goods
The right to seek redressal
The right to be protected
What does the right to receive satisfactory goods protect against?
Hazardous goods
False advertising
Poor customer service
Overpricing
Which right ensures that customers are informed about the quality, quantity, and allergies of products?
The right to seek redressal
The right to be protected
The right to be informed
The right to have their complaints heard
What does the right to be protected safeguard customers against?
False advertising
Hazardous goods
Poor customer service
Overpricing
Which right ensures that customers can voice their complaints and have them addressed?
The right to be informed
The right to receive satisfactory goods
The right to seek redressal
The right to have their complaints heard
